Subject: Pre-sales query types.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Ankit Arora <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 11 Mar 2021 09:17:53 -0700 (MST)

Hi Deepak, 

Have analysed the data from February 1st upto March 10th. 
We have a total of 2514 chats under Product specifications. 
Have listed below the types of queries which we could not answer or had to check with Murtaza's team for further clarification. 

Ticket 	Query 	Item code 	Volumes 	% of total 
2228794 	How much is the height when we lift study table? 	161594864 	1 	0.04 
[ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2229215 | 2229215 ] 	colour of the sofa/bed/lamp/shelf/decor and furnishings 	158749624 	55 	2.19 
	Do you have any beds with wooden slants 		2 	0.08 
	Do you have any sofa's with removable covers? 		2 	0.08 
	What is the material of this item(table,/sofa,wardrobe/bed) 		40 	1.59 
	What kind of leather: real or fake 	162876457 	5 	0.20 
	What is the height of the shelves/rack 	Wardrobes/TV units 	15 	0.60 
2225417 	What weight can a bed take 	162803993 	7 	0.28 

Though we do not classify the chats under more definitive macros, after doing a broad analysis of the chats I have also listed the bulk of the queries that we get under Pre-Sales inquiries. 

Query 	Item code 	Volumes 	% of total 
Store Availability inquiries 		850 	33.81 
Mattress included 		130 	5.17 
Bedroom set with wardrobe queries 		50 	1.99 
Dresser with/without mirror 		35 	1.39 
Product dimensions 		800 	31.82 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]