Subject: Documents for the gate pass Order #9639830908 Date- 13th March FW: [#2196497] - Conversation with Jennyfer
From: Radhika Jawle <[email-masked]>
To: Soundar Rajan <[email-masked]>, Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Homebox Delivery <[email-masked]>
Cc: Yunis Fakrudeen <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, 'Niren Dsouza' <[email-masked]>
Date: Thu, 11 Mar 2021 05:13:45 +0000

Hi @Soundar Rajan<mailto:[email-masked]> @Anton Dilshan<mailto:[email-masked]>,

Please share the documents for the gate pass as the delivery date is 13th march.

Thanks & Regards,

From: Home Box <[email-masked]>
Sent: Wednesday, March 10, 2021 7:59 PM
To: HomeBox Customercare UAE <[email-masked]>; Vaibhav Ohri <[email-masked]>; Sanjana Suresh <[email-masked]>; Nisha Siddiqui <[email-masked]>; Anton Dilshan <[email-masked]>; hbpending uae <[email-masked]>; Homebox Delivery <[email-masked]>; Soundar Rajan <[email-masked]>; Abdul Rasheed <[email-masked]>; Subhash Jangir <[email-masked]>; Ashish Karini <[email-masked]>; K Nayan <[email-masked]>
Subject: Fwd: [#2196497] - Conversation with Jennyfer

External email sender, please take precaution.
                                                       ESCALATION 2
Please take a look at ticket #2196497<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2196497&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ca602a5a0714e4922430c08d8e3dd60a3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509887238657751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BmnecfoRLxHrQX%2B7JzOmed9x6ouJBdcBzm3aWOHORE8%3D&reserved=0> raised by Jennyfer ().

Hi team,

Cust wants this information in the photo from the delivery team . Kindly check and action .
Order :9639830908
AWB:FP030521001691

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMDMzNTAwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jBfH9OwZ7FLo9RO2Qegur0ksrXqvPgwgfB9cXUvmurs]Thanks and regards
The Support Team.
On Mon, 8 Mar at 12:36 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #2196497<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2196497&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ca602a5a0714e4922430c08d8e3dd60a3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509887238657751%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BmnecfoRLxHrQX%2B7JzOmed9x6ouJBdcBzm3aWOHORE8%3D&reserved=0> raised by Jennyfer ().

Hi team,

Cust wants this information in the photo from the delivery team . Kindly check and action .
Order :9639830908
AWB:FP030521001691

Thanks and regards
The Support Team.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTI1ODcxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.s0n5mcZTeLU-ueIVoUPXk49PpRICCv4_8OYyTNxZJZg]
On Sun, 7 Mar at 3:24 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Hello
02:28 PM, 07th Mar
Bot
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png]
أهلا مرة أخرى!
02:28 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
How are you
02:28 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Please I want to follow up on the documents
02:28 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
As I need to submit the request at the earliest
02:29 PM, 07th Mar
Amer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Hi Jennyfer .Thank you for choosing HomeBox. My name is Amer . How may I help you today?
03:15 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Please I want these details
03:16 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
I have a scheduled delivery on March 13
03:16 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
So that I request the move in request
03:16 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
In order for the movers to have access for building
03:16 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_3901f33a3f8af215aa3df65ed3218c5f5f472ad09dc9bd4fbced6d1430bf5947/img_1615115770446.jpeg]
03:16 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
I already contacted homebox yesterday but no action was taken
03:16 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
So this is to kindly follow up
03:16 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
The products cannot be delivered unless I get the access from the building management
03:17 PM, 07th Mar
Amer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Please allow me a moment and I will check on this for you.
03:18 PM, 07th Mar
Amer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
We have informed our team
And they will provide you with the documents and contact you soon
03:21 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Can you do this today please?
03:22 PM, 07th Mar
Amer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
We have informed them and they will contact you as soon as possible
03:22 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Ok appreciate this
03:23 PM, 07th Mar
Jennyfer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/J.png]
Thanks
03:23 PM, 07th Mar
Amer
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
It was a pleasure to assist you. Thank you for shopping with us.
Have a wonderful day.
03:24 PM, 07th Mar
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F459800373915054&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Ca602a5a0714e4922430c08d8e3dd60a3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509887238667708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5VYtpKcrN%2FmCduDWPh0%2BYJmh7%2B5CLAYybOQSZIm9hx8%3D&reserved=0>

2196497:1125156
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