Subject: Pending tickets list tracker
From: Niren Dsouza <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 10 Mar 2021 08:47:06 -0700 (MST)

Hi. 
Please find below the list of pending tickets beyond 4 days with the reasons/dept with which they are pending. 

Ticket ID 	Subject 	Status 	Source 	Type 	Group 	Created time 	Full name 	Contact ID 	Days 	Reason 
1754054 	Item no 29020102928720201120 	Waiting on Third Party 	Email 	Complaints 	HomeBox UAE 	25-11-2020 17:04 	Asma Ahmed 	[email-masked] 	104.29 	Refund -FF 
1850580 	Re: Your refund is on its way 	Waiting on Third Party 	Email 	Post Order Inquiry 	HomeBox UAE 	09-12-2020 10:49 	hi my name is sadia 	[email-masked] 	90.55 	Refund - Conloc 
2005229 	Returns 	Waiting on Third Party 	Portal 	Post Order Inquiry 	HomeBox UAE 	20-01-2021 22:12 	Samee Ansari 	[email-masked] 	48.07 	Refund - FF 
2046083 	Returns 	Waiting on Third Party 	Portal 	Complaints 	HomeBox UAE 	02-02-2021 00:47 	Neha Manoj 	[email-masked] 	35.97 	Missing item 
2090113 	Conversation with Oussa! 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	12-02-2021 15:51 	Oussa! 	Oussa! 	25.34 	Late delivery 
2098027 	Conversation with Oussa! 	Open 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	14-02-2021 14:13 	Oussa! 	Oussa! 	23.41 	Late delivery 
2113503 	Conversation with elle 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	17-02-2021 10:38 	elle 	elle 	20.56 	Refund - Conloc 
2119306 	Conversation with User 	Waiting on Third Party 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	18-02-2021 12:15 	User 	[email-masked] 	19.49 	RMA - collection 
2120225 	Conversation with User 	Open 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	18-02-2021 14:47 	User 	[email-masked] 	19.38 	Late delivery 
2132265 	Conversation with MugiebelrahmanAwad 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	21-02-2021 11:08 	MugiebelrahmanAwad 	MugiebelrahmanAwad 	16.54 	Late delivery 
2144904 	Conversation with Ten28 	Open 	Chat 		HB-LSM-WHATSAPP-NOACTION 	23-02-2021 18:28 	Ten28 	Ten28 	14.23 	
2148968 	Conversation with TeenaTolani Thawani 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	24-02-2021 16:34 	TeenaTolani Thawani 	TeenaTolani Thawani 	13.31 	Late delivery 
2149634 	Feedback or suggestions 	Waiting on Third Party 	Portal 	Complaints 	HomeBox UAE 	24-02-2021 18:14 	Vinod Menon 	[email-masked] 	13.24 	Refund - FF 
2153656 	Conversation with Rania 	Open 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	25-02-2021 16:07 	Rania Abdo 	[email-masked] 	12.33 	Late delivery - HH 
2153673 	Conversation with Ayaz 	Waiting on Third Party 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	25-02-2021 16:10 	Ayaz 	Ayaz 	12.33 	RMA - collection 
2168905 	Hi Thanks for your response. Here's my order number 9635035850. Appreciate if you can update me on t... 	Waiting on Third Party 	Facebook 	Complaints 	HB LiveSalesman 	28-02-2021 18:28 	Teena Tolani 	Teena Tolani 	9.23 	Late delivery - HH 
2169182 	Conversation with MH 	Open 	Chat 	Complaints 	HB-LSM-Followup 	01-03-2021 11:30 	MH 	MH 	8.52 	Late delivery - HH 
2169672 	Conversation with ØŒ 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	01-03-2021 13:30 	ØŒ 	ØŒ 	8.44 	RMA - collection 
2169759 	Conversation with Manish 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	01-03-2021 13:48 	Manish Pansari 	[email-masked] 	8.42 	RMA - collection 
2171302 	Conversation with Mwaaz 	Open 	Chat 		HB-LSM-WHATSAPP-NOACTION 	01-03-2021 17:56 	Mwaaz 	Mwaaz 	8.25 	Late delivery - HH 
2174511 	Conversation with âœ¨âš–ï¸ 	Open 	Chat 	Complaints 	HB-LSM-Followup 	02-03-2021 11:13 	âœ¨âš–ï¸ 	âœ¨âš–ï¸ 	7.53 	Late delivery - HH 
2174702 	Conversation with Ica 	Waiting on Third Party 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	02-03-2021 11:57 	Ica 	Ica 	7.50 	Refund - Conloc 
2176233 	Conversation with R.R.R 	Open 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	02-03-2021 15:40 	R.R.R 	R.R.R 	7.35 	ID docs for authorization 
2176979 	Conversation with TeenaTolani Thawani 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	02-03-2021 17:09 	TeenaTolani Thawani 	TeenaTolani Thawani 	7.29 	Late delivery - HH 
2180669 	Conversation with Heer 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	03-03-2021 11:35 	Heer 	Heer 	6.52 	Late delivery - HH 
2181209 	Conversation with Clarissa 	Waiting on Third Party 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	03-03-2021 13:20 	Clarissa 	Clarissa 	6.44 	Late delivery - HH 
2182012 	Conversation with Lamborghini 	Open 	Chat 	Complaints 	HB-LSM-Followup 	03-03-2021 15:20 	Lamborghini 	Lamborghini 	6.36 	Missing item 
2182965 	Conversation with Ø§Ù…Ø³ÙŠÙ 	Open 	Chat 		HB-LSM-Followup 	03-03-2021 17:29 	Ø§Ù…Ø³ÙŠÙ 	Ø§Ù…Ø³ÙŠÙ 	6.27 	
2186563 	Conversation with Renzel 	Open 	Chat 	Complaints 	HB-LSM-Followup 	04-03-2021 11:42 	Renzel 	Renzel 	5.51 	Late delivery - HH 
2188599 	Conversation with Hessa 	Open 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	04-03-2021 16:57 	Hessa 	Hessa 	5.29 	Late delivery - HH 
2188835 	Conversation with Mariam 	Open 	Chat 		HB-LSM-WHATSAPP-NOACTION 	04-03-2021 17:26 	Mariam 	Mariam 	5.27 	
2188985 	Conversation with D 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	04-03-2021 17:47 	D 	D 	5.26 	Late delivery - HH 
2189230 	Delivery 	Waiting on Third Party 	Portal 	Complaints 	HomeBox UAE 	04-03-2021 18:26 	Noufal Basheer 	[email-masked] 	5.23 	Late delivery - HH 
2189628 	Conversation with NathanielSegree Lewis 	Open 	Chat 	Post Order Inquiry 	HB-LSM-Followup 	04-03-2021 19:20 	NathanielSegree Lewis 	NathanielSegree Lewis 	5.19 	
2189995 	Conversation with HudaKalash 	Open 	Chat 		HB-LSM-WHATSAPP-NOACTION 	04-03-2021 20:14 	HudaKalash 	HudaKalash 	5.16 	
2190214 	noora_alfardan - delayed delivery 	Waiting on Third Party 	Phone 	Post Order Inquiry 	HomeBox Instagram 	04-03-2021 20:47 	Niren Dsouza 	[email-masked] 	5.13 	
2190342 	Conversation with Leanne 	Waiting on Third Party 	Chat 	Complaints 	HB-LSM-Followup 	04-03-2021 21:05 	Leanne 	Leanne 	5.12 	

Niren D'Souza 
Team Manager 
[email-masked]