Subject: Re: SSL link not working - LSM India team
From: "Mohan Reddy(TCS)" <[email-masked]>
To: "Nishikant Sethi (TCS)" <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: LMG Wintel Admin <[email-masked]>, LMG SDM Team <[email-masked]>, "Paul Mathew (TCS)" <[email-masked]>, "Nayeem Ahmed (TCS)" <[email-masked]>
Date: Wed, 10 Mar 2021 09:41:21 +0000

Hi Nishikant,

 I have joined webex call and findings that user is able to access applications in desktop . He is facing issues in laptop . Local  IT team is checking the user laptop.

Thanks,
Mohan
________________________________
From: Nishikant Sethi (TCS) <[email-masked]>
Sent: Wednesday, March 10, 2021 10:27 AM
To: Niren Dsouza <[email-masked]>; Mohan Reddy(TCS) <[email-masked]>
Cc: LMG Wintel Admin <[email-masked]>; LMG SDM Team <[email-masked]>; Paul Mathew (TCS) <[email-masked]>; Nayeem Ahmed (TCS) <[email-masked]>
Subject: SSL link not working - LSM India team
When: Wednesday, March 10, 2021 11:30 AM-12:30 PM.
Where: Microsoft Teams Meeting

Dear Mohan ,

Can you join call as user us having issues which access cloud citrix using SSL.

________________________________________________________________________________

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting<https://eur03.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_ZWRhOGJkOWItMzQyYS00MWQ2LWJlNGUtMjAwMTc5ZWZhNDkx%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25221f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%2522%252c%2522Oid%2522%253a%2522cd2761de-7a2b-46c8-b83c-d882936faad6%2522%257d&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472836432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GmZB2RXHrLU1UTEi1WYrHETROZwkjoRx6yxlxmgqMYE%3D&reserved=0>

Learn More<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FJoinTeamsMeeting&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472836432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S4ZhSf2%2FXYbD%2BAWCOW9w1btqCienrRMcC6ioMAMR2yw%3D&reserved=0> | Meeting options<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fteams.microsoft.com%2FmeetingOptions%2F%3ForganizerId%3Dcd2761de-7a2b-46c8-b83c-d882936faad6%26tenantId%3D1f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%26threadId%3D19_meeting_ZWRhOGJkOWItMzQyYS00MWQ2LWJlNGUtMjAwMTc5ZWZhNDkx%40thread.v2%26messageId%3D0%26language%3Den-US&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472846423%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=a42saN2yPxqf7eYnrt8KiHnVsnFwou2mEOlRP1m1BWM%3D&reserved=0>

________________________________________________________________________________

_____________________________________________
From: Nishikant Sethi (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 08, 2021 4:31 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; LMG SDM Team <[email-masked]<mailto:[email-masked]>>; Sunil Suresh (TCS) <[email-masked]<mailto:[email-masked]>>; Infosec Icc <[email-masked]<mailto:[email-masked]>>
Cc: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Jijesh Pillai <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: SSL link not working - LSM India team

Dear Murtaza / Niren ,

As discussed, now in one of the system new SSL link is working and rest of 3 systems are working on old ssl link.

Hence we will connect tomorrow (same meeting link) at 15:00 GST for the same .

Note : - While troubleshooting found out there are some overlapping requirement from KSA Home box from Yahia Taha for the same. Am verifying if we can streamline the same .

Looped Yahia.

=====================================================================

Thanks and Regards,

Nishikant Sethi

Information Security Group – SDM Lead

Cell No : 00 971-569907242

Extension: 00 971 4-8094290

Email ID: [email-masked]<mailto:[email-masked]>

[Email Signature_UAE-01]

============================================================================

From: Nishikant Sethi (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 08, 2021 3:52 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; LMG SDM Team <[email-masked]<mailto:[email-masked]>>; Sunil Suresh (TCS) <[email-masked]<mailto:[email-masked]>>; Infosec Icc <[email-masked]<mailto:[email-masked]>>
Cc: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Jijesh Pillai <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Nayeem Ahmed (TCS) <[email-masked]<mailto:[email-masked]>>; Mohan Reddy(TCS) <[email-masked]<mailto:[email-masked]>>; LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>
Subject: RE: SSL link not working - LSM India team

Dear Murtaza /Niren ,

As per the current session , found out users are using old ssl link which is migrated to new link.

How ever due to some end user issues on systems still users are not able to connect new link, hence we have already enabled old ssl link for 4 users as temporary .

=====================================================================

Thanks and Regards,

Nishikant Sethi

Information Security Group – SDM Lead

Cell No : 00 971-569907242

Extension: 00 971 4-8094290

Email ID: [email-masked]<mailto:[email-masked]>

[Email Signature_UAE-01]

============================================================================

-----Original Appointment-----
From: Nishikant Sethi (TCS)
Sent: Monday, March 08, 2021 1:47 PM
To: Nishikant Sethi (TCS); Murtaza Kutiyanawala; LMG SDM Team; Sunil Suresh (TCS); Infosec Icc
Cc: Niren Dsouza; Jijesh Pillai; Sameer Sadiq; Deepak Devasia; Nayeem Ahmed (TCS); Mohan Reddy(TCS); LMG Wintel Admin
Subject: SSL link not working - LSM India team
When: Monday, March 08, 2021 2:00 PM-3:00 PM (UTC+04:00) Abu Dhabi, Muscat.
Where: Microsoft Teams Meeting

Dear Murtaza ,

As discussed, kindly join for the same.

________________________________________________________________________________

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting<https://eur03.safelinks.protection.outlook.com/ap/t-59584e83/?url=https%3A%2F%2Fteams.microsoft.com%2Fl%2Fmeetup-join%2F19%253ameeting_ZjM5OTZlOTktZmVhMC00MjQzLTljOTQtMmZiNDBlMWQ3YTFi%2540thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25221f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%2522%252c%2522Oid%2522%253a%2522cd2761de-7a2b-46c8-b83c-d882936faad6%2522%257d&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472846423%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ks8OTli6Ior8nrlr4HyswC7XcUsZb398sxW6CHvknzQ%3D&reserved=0>

Learn More<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FJoinTeamsMeeting&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472856415%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TCxnd3iEFLOSzmAgf1GphCO4JRe36cdYBpL7Av1jRYM%3D&reserved=0> | Meeting options<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fteams.microsoft.com%2FmeetingOptions%2F%3ForganizerId%3Dcd2761de-7a2b-46c8-b83c-d882936faad6%26tenantId%3D1f9b09b4-197c-4f1c-b0c5-571a6ccc96c8%26threadId%3D19_meeting_ZjM5OTZlOTktZmVhMC00MjQzLTljOTQtMmZiNDBlMWQ3YTFi%40thread.v2%26messageId%3D0%26language%3Den-US&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472866415%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Lw52eISWU0FeI3hB4JhmJcX3uGEZEpYacL%2FrxBXp87I%3D&reserved=0>

________________________________________________________________________________

_____________________________________________
From: Nishikant Sethi (TCS)
Sent: Monday, March 08, 2021 1:11 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; LMG SDM Team <[email-masked]<mailto:[email-masked]>>; Sunil Suresh (TCS) <[email-masked]<mailto:[email-masked]>>; Infosec Icc <[email-masked]<mailto:[email-masked]>>
Cc: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Jijesh Pillai <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Nayeem Ahmed (TCS) <[email-masked]<mailto:[email-masked]>>; Mohan Reddy(TCS) <[email-masked]<mailto:[email-masked]>>; LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>
Subject: RE: SSL link not working - LSM India team

Dear Murtaza ,

Let me call you , as below info need some clarification .

=====================================================================

Thanks and Regards,

Nishikant Sethi

Information Security Group – SDM Lead

Cell No : 00 971-569907242

Extension: 00 971 4-8094290

Email ID: [email-masked]<mailto:[email-masked]>

[Email Signature_UAE-01]

============================================================================

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 08, 2021 12:36 PM
To: LMG SDM Team <[email-masked]<mailto:[email-masked]>>; Sunil Suresh (TCS) <[email-masked]<mailto:[email-masked]>>; Infosec Icc <[email-masked]<mailto:[email-masked]>>
Cc: Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Jijesh Pillai <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>
Subject: RE: SSL link not working - LSM India team

HI Team,

Request you to check on the SSL link error as team is unable to access any application.

SR has been raised - REQ0234560<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3Df3d5c685db36641417700f2dd396192a%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472866415%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sjjvuoysJ6IL1BaY0HX%2Bmic9dLJlPnUYswNA90ias9U%3D&reserved=0>

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 12:24 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Re: SSL link not working

External email sender, please take precaution.

We've checked the links internally.

We've tried on different connections as well as PC's.

The request is being rejected from the Landmark server.

Niren D'Souza

Team Manager

[email-masked]<mailto:[email-masked]>

________________________________

From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "radhika jawle" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 1:40:31 PM
Subject: RE: SSL link not working

Hi Niren,

Can you check with your internal IT as there is no issue from our end. We are able to access all the applications.

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 12:08 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>
Subject: SSL link not working

External email sender, please take precaution.

Hi.

Our link to access CRM and GDMS is down.

We've been getting this error since yesterday evening.

Ths is the link we've been using : https://lmgssl.cplmg.com/dana-na/auth/url_B6u9LHLHO02oMM6z/welcome.cgi?p=preauth&id=state_0f5cab07c470d040a4d1d53616fe75d1&signinRealmId=105<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flmgssl.cplmg.com%2Fdana-na%2Fauth%2Furl_B6u9LHLHO02oMM6z%2Fwelcome.cgi%3Fp%3Dpreauth%26id%3Dstate_0f5cab07c470d040a4d1d53616fe75d1%26signinRealmId%3D105&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472876402%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4uR3yn5pOhL3e4qstpPqRq%2BnAHzzZZIRyiIuZjckiqs%3D&reserved=0>

Device : Windows OS 10.

Browser : Chrome/ Edge

Niren D'Souza

Team Manager

[email-masked]<mailto:[email-masked]>

[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohan.Reddy%40landmarkgroup.com%7Cd5b9a2766d024f7c444008d8e380ffbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637509490472876402%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uknNKh5tS72NexdztOgg9QPG%2FDVq6xp%2Fe3RFaicdQOI%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com