Subject: Re: Refund for order : 9624595673 AWB#RP012821001397- possible DED case.
From: Niren Dsouza <[email-masked]>
To: sanjana suresh <[email-masked]>
Cc: radhika jawle <[email-masked]>, vaibhav ohri <[email-masked]>, Eugene Ocoy <[email-masked]>, Peter Dsouza <[email-masked]>, Dipesh Regmi <[email-masked]>, con loc <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Tue, 9 Mar 2021 01:41:04 -0700 (MST)

Hi, 

That is the reason this has gotten delayed, Because the cx does not remember which courier has picked up the item and doesn't have any proof collection either. 
This case has been ongoing since Feb 1st. 
Is there any way to expedite this? 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "sanjana suresh" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "radhika jawle" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Eugene Ocoy" <[email-masked]> 
Cc: "Peter Dsouza" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "con loc" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Sent: Tuesday, March 9, 2021 1:55:12 PM 
Subject: RE: Refund for order : 9624595673 AWB#RP012821001397- possible DED case. 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] , 

I can see in the trial email that this pick up is not done by the LMG team, We will need some sort of proof of collection. 

[ mailto:[email-masked] | @Eugene Ocoy ] , 

Can u pls check if any collection has be returned in this order no/AWB? RP012821001397/ 9624595673 

Thanks and Regards, 

Sanjana Suresh 

Email:- [ mailto:[email-masked] | [email-masked] ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 9, 2021 12:17 PM 
To: Radhika Jawle <[email-masked]> 
Cc: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Sanjana Suresh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Subject: Re: Refund for order : 9624595673 AWB#RP012821001397- possible DED case. 

External email sender, please take precaution. 

Hi Team, 

This customer has been threatening to go to the police. 

This needs to be actioned ASAP. 

Kindly advise and update URGENTLY. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "radhika jawle" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Eugene Ocoy" < [ mailto:[email-masked] | [email-masked] ] >, "sanjana suresh" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 1, 2021 9:32:03 PM 
Subject: RE: Refund for order : 9624595673 AWB#RP012821001397- possible DED case. 

Hi [ mailto:[email-masked] | 
@Vaibhav Ohri ] , 

Kindly update on urgent basis. 

Thanks & Regards, 

From: Radhika Jawle 
Sent: Saturday, February 27, 2021 5:46 PM 
To: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; 'Niren Dsouza' < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for order : 9624595673 AWB#RP012821001397- possible DED case. 
Importance: High 

Hi [ mailto:[email-masked] | 
@Vaibhav Ohri ] , 

Please check and update if you have pickup the order. 

Thanks & Regards, 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 27, 2021 5:34 PM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for order : 9624595673 - possible DED case. 

External email sender, please take precaution. 

Hi, 

We've asked the cx but she doesn't know/remember which courier. 

We have asked, there is no reply. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "radhika jawle" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Eugene Ocoy" < [ mailto:[email-masked] | [email-masked] ] >, "shatakshi pandey" < [ mailto:[email-masked] | [email-masked] ] >, "pooja sharma" < [ mailto:[email-masked] | [email-masked] ] >, "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "sanjana suresh" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 27, 2021 6:53:30 PM 
Subject: RE: Refund for order : 9624595673 - possible DED case. 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] , 

Please find the email from LMG, Please check which courier customer has handover the return. 

Thanks & Regards, 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 26, 2021 8:33 PM 
To: Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund for order : 9624595673 - possible DED case. 

External email sender, please take precaution. 

Hi Team, 

Cust has returned this item to our courier over a month ago. 

She does not have any collection proof. 

She does not remember which courier person she returned it to either. 

She is now threatening a police and DED case. 

Can we process the refund ASAP please? 

Order : 9624595673 

Return AWB : RP012821001397 

Ticket : 2044260 

	

RoshniChadda 

So my refund has not been done yet. 

10:07 PM, 23rd Feb 

	

RoshniChadda 

A legal notice will be served to Home box shortly 

10:08 PM, 23rd Feb 

	

RoshniChadda 

Face the consequences thereafter 

10:08 PM, 23rd Feb 

	

RoshniChadda 

Which may include cancellation of your company's license. 

10:08 PM, 23rd Feb 

	

Alka 

Hi RoshniChadda, Please allow me one moment while I look up the status . This may take a minute or two. 

09:14 AM, 24th Feb 

	

Alka 

Please confirm if you have any return slip for the return of the items. 

09:17 AM, 24th Feb 

	

RoshniChadda 

I was not given a return skip 

09:17 AM, 24th Feb 

	

RoshniChadda 

Slip* 

09:17 AM, 24th Feb 

	

RoshniChadda 

Can't waste my time chasing you anymore 

09:18 AM, 24th Feb 

	

RoshniChadda 

Going to file a complaint 

09:18 AM, 24th Feb 

	

RoshniChadda 

All the best 
Bye 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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