Subject: Fw: Wait time report for February 2021
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Niren HB LSM Dsouza <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 9 Mar 2021 05:53:20 +0000

There is something horribly wrong with this data, either you didn't understand it right or something. How can you have average wait times 9 hours

I need you to check this and explain whats going on.

Also before something like this is sent to client, it must be run through Deeksha. This one I specifically asked to be checked with me before sending to Deepak, and still was sent.

Fix this now and come back to me. And if you really have avg wait time of 9 hours, then how come nothing was done.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Niren DeSouza <[email-masked]>
Sent: 07 March 2021 12:55 PM
To: Deepak Devasia <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Subject: Wait time report for February 2021

Hi.
Please find below the compiled report for the month of February detailing the average wait times for a customer on Whatsapp chat.

Date    Average of First response(m)    Average of Wait time(m) Total chats assigned
01-02-2021      00:11:22        01:45:24        434
02-02-2021      00:12:29        01:31:44        433
03-02-2021      00:03:44        01:49:53        438
04-02-2021      00:01:07        01:45:24        408
05-02-2021      00:01:29        01:22:30        385
06-02-2021      00:03:55        01:35:29        399
07-02-2021      00:02:24        01:36:44        459
08-02-2021      00:08:28        01:46:33        461
09-02-2021      00:02:55        01:33:37        384
10-02-2021      00:01:05        01:23:24        439
11-02-2021      00:01:14        02:37:53        497
12-02-2021      00:01:00        01:57:56        439
13-02-2021      00:01:12        01:16:28        659
14-02-2021      00:00:53        03:09:13        529
15-02-2021      00:00:54        03:10:45        575
16-02-2021      00:00:55        02:36:40        579
17-02-2021      00:01:16        05:08:31        485
18-02-2021      00:08:11        06:22:27        503
19-02-2021      00:01:12        05:13:08        381
20-02-2021      00:02:02        03:47:37        589
21-02-2021      00:01:15        05:06:10        529
22-02-2021      00:02:39        02:06:56        519
23-02-2021      00:01:58        01:22:38        355
24-02-2021      00:02:30        02:13:28        458
25-02-2021      00:01:44        03:26:05        420
26-02-2021      00:02:03        01:34:55        320
27-02-2021      00:02:31        01:31:19        559
28-02-2021      00:03:04        03:08:10        454
Grand Total     00:03:03        02:34:19        13090