Subject: Daily performance summary for LiveSalesman team for 7th March, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, Ankit Arora <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>
Date: Mon, 8 Mar 2021 09:13:54 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed the performance data for the LiveSalesman team for yesterday, March 7th 2021. 

    * Total tickets created : 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 		1 	29 	4 	9 	43 
Amer Kher Bek 		2 	54 			56 
Amr Khalil 		8 	46 			54 
Ibrahem Mahmoud 		1 				1 
Issa Kafroni 		6 	47 			53 
Mohammed Atiah 			1 		3 	4 
Mohd Adeel Akhter 	20 		18 		12 	50 
No Agent 	9 					9 
Ritesh Sharma 			81 			81 
Shafik Lubbos 		11 	83 			94 
Tarish Ayubi 	7 		31 		10 	48 
Grand Total 	36 	29 	390 	4 	34 	493 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Adeel Akhter 	21 	21 
Alka Pandey 	46 	43 
Amer Kher Bek 	87 	85 
Amr Khalil 	85 	84 
Issa Kafroni 	71 	71 
Niren Dsouza 	1 	0 
Ritesh sharma 	90 	87 
Shafik Lubbos 	149 	146 
Tarish Ayubi 	43 	43 
Grand Total 	593 	580 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	12 
		Delayed Delivery (Furniture) 	4 
		Delayed Delivery (HH) 	15 
		Delivery Status 	34 
		Partial Delivery 	2 
		Reschedule Delivery 	7 
		(blank) 	2 
	Delivery Related Total 		76 
	Product Complaint 	Complaint outside Warranty 	2 
		Complaint within Warranty 	10 
		(blank) 	5 
	Product Complaint Total 	17 
	Refunds and Cancelations 	Cancelation 	6 
		Refund for Other reason 	20 
		Refunds after Return 	8 
		Return item not received 	2 
		Return Request Initiation 	3 
		(blank) 	11 
	Refunds and Cancelations Total 	50 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
Customer Services Total 			149 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	1 
		Returns and Free Trial 	1 
	Post-Sales Total 		2 
	Pre-Sales 	(blank) 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	23 
	No Answer Total 		23 
	(blank) 	(blank) 	35 
	(blank) Total 		35 
No Answer Total 			58 
PreSales 	Other Enquiry 	Offers 	6 
		Payment Methods 	8 
		Promo Code 	1 
		Store Availability 	23 
		Store Location 	13 
		Using Shukran Points 	1 
		Website/App Issues 	2 
		(blank) 	2 
	Other Enquiry Total 		56 
	Policy Related 	Delivery Cost 	21 
		Delivery Time 	9 
		Return Policy 	4 
		(blank) 	5 
	Policy Related Total 		39 
	Product Related 	Combo 	4 
		Pricing 	3 
		Product Specification 	85 
		(blank) 	17 
	Product Related Total 		109 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			206 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			417 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	+15 days 	Grand Total 
Mohd Adeel Akhter 	9 	1 	1 		11 
Saurav Chakraborty 				1 	1 
Tarish Ayubi 	2 				2 
Grand Total 	11 	1 	1 	1 	14 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 		2 	2 	1 		2 	7 
Amer Kher Bek 	14 	5 	4 				23 
Amir Aziz 	4 		2 				6 
Amr Khalil 	23 	3 	5 				31 
Ibrahem Mahmoud 	4 	3 		10 	2 	2 	21 
Issa Kafroni 	9 	7 	3 	1 			20 
Mohammed Atiah 		1 		2 		1 	4 
Mohd Adeel Akhter 						1 	1 
Shafik Lubbos 	32 	8 	11 	1 			52 
Grand Total 	86 	29 	27 	15 	2 	6 	165 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	4 	1 			1 	6 
Amir Aziz 	6 					6 
Mohammed Atiah 	7 	1 	1 			9 
Mohd Adeel Akhter 	5 	2 			3 	10 
Tarish Ayubi 	10 	1 	1 	1 	3 	16 
Grand Total 	32 	5 	2 	1 	7 	47 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]