Subject: 7th march
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Mon, 8 Mar 2021 08:46:39 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	12 
		Delayed Delivery (Furniture) 	4 
		Delayed Delivery (HH) 	15 
		Delivery Status 	34 
		Partial Delivery 	2 
		Reschedule Delivery 	7 
		(blank) 	2 
	Delivery Related Total 		76 
	Product Complaint 	Complaint outside Warranty 	2 
		Complaint within Warranty 	10 
		(blank) 	5 
	Product Complaint Total 	17 
	Refunds and Cancelations 	Cancelation 	6 
		Refund for Other reason 	20 
		Refunds after Return 	8 
		Return item not received 	2 
		Return Request Initiation 	3 
		(blank) 	11 
	Refunds and Cancelations Total 	50 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
Customer Services Total 			149 
Mattress Related 	Post-Sales 	Delivery & Shipping Related 	1 
		Returns and Free Trial 	1 
	Post-Sales Total 		2 
	Pre-Sales 	(blank) 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	23 
	No Answer Total 		23 
	(blank) 	(blank) 	35 
	(blank) Total 		35 
No Answer Total 			58 
PreSales 	Other Enquiry 	Offers 	6 
		Payment Methods 	8 
		Promo Code 	1 
		Store Availability 	23 
		Store Location 	13 
		Using Shukran Points 	1 
		Website/App Issues 	2 
		(blank) 	2 
	Other Enquiry Total 		56 
	Policy Related 	Delivery Cost 	21 
		Delivery Time 	9 
		Return Policy 	4 
		(blank) 	5 
	Policy Related Total 		39 
	Product Related 	Combo 	4 
		Pricing 	3 
		Product Specification 	85 
		(blank) 	17 
	Product Related Total 		109 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			206 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			417 

Regards, 
Ashish Dabral