Subject: FW: YTD chat type compiled report
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>
Date: Mon, 8 Mar 2021 07:45:11 +0000

HI Niren,

Request you to add Mr Samee Sadiq on these reports.

From: Niren Dsouza <[email-masked]>
Sent: Friday, March 5, 2021 7:20 PM
To: Deepak Devasia <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; saurabh <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Ankit Arora <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>
Subject: Re: YTD chat type compiled report

External email sender, please take precaution.
Hi.
Listed below is the updated chart with the revised totals for the complete month of February.

Count of HB Chat Type

Month

HB Chat Type
Reason Category
Sub Reason
Sep

Oct

Nov

Dec

Jan

Feb

Grand Total
Percentage Totals
Customer Services
Delivery Related
Day of Delivery - Status
1
25
6
22
24
85
163
Delayed Delivery (Furniture)
2
10
7
8
16
26
69
Delayed Delivery (HH)
1
4
92
49
26
142
314
Delivery Status
18
217
442
394
321
966
2358
Partial Delivery
2
16
52
51
50
81
252
Reschedule Delivery
3
34
55
30
40
67
229
(blank)
10
8
50
6
1
15
90

Delivery Related Total

37
16%
314
7%
704
18%
560
40%
478
20%
1382
19%
3475
18%
Product Complaint
Complaint outside Warranty

4
10
2
3
6
25
Complaint within Warranty
4
104
74
42
75
138
437
(blank)
3
2
1

11
17

Product Complaint Total

7
3%
110
3%
85
2%
44
3%
78
3%
155
2%
479
2%
Refunds and Cancelations
Cancelation
7
75
114
98
86
163
543
Refund for Other reason
1
29
50
31
54
75
240
Refunds after Return
2
35
26
43
59
69
234
Return item not received
1
2
8
14
8
22
55
Return Request Initiation
7
31
145
130
78
167
558
(blank)

12
2

48
62

Refunds and Cancelations Total
18
8%
172
4%
355
9%
318
23%
285
12%
544
8%
1692
9%
(blank)
(blank)
2
3
22
10

15
52

(blank) Total
2
3
22
10

15
52
Customer Services Total

64

599

1166

932

841

2096

5698

Mattress Related
Post-Sales
Product Complaints

2
1
2
5
10
Returns and Free Trial

2

6
8
(blank)

2
2

Post-Sales Total

0%

0%
4
0%
1
0%
2
0%
13
0%
20
0%
Pre-Sales
Other PreSales

2

3
14
19
Product Query - Size/Material Etc.

1
4

11
16
Question about Free Trial

1
1
1
3
6
(blank)

5
5

Pre-Sales Total

0%
1
0%
7
0%
1
0%
4
0%
33
0%
46
0%
Mattress Related Total

1

11

2

6

46

66

No Answer
No Answer
No Answer
6
904
494
140
207
953
2704
(blank)
1
7
3
4
1
70
86

No Answer Total

7
3%
911
21%
497
13%
144
10%
208
9%
1023
14%
2790
14%
(blank)
(blank)
2
81
7

1
117
208

(blank) Total

2
1%
81
2%
7
0%

0%
1
0%
117
2%
208
1%
No Answer Total

9

992

504

144

209

1140

2998

PreSales
Other Enquiry
Offers
7
292
75
15
45
201
635
Payment Methods
2
42
39
3
20
71
177
Promo Code
1
10
6
6
15
44
82
Store Availability
9
33
16
7
165
504
734
Store Location
3
99
64
1
86
226
479
Using Shukran Points
2
17
16
5
14
35
89
Website/App Issues
3
41
18
8
24
83
177
(blank)
9
61
7

2
79

Other Enquiry Total

36
15%
595
14%
241
6%
45
3%
369
15%
1166
16%
2452
13%
Policy Related
Delivery Cost
12
190
109
11
100
402
824
Delivery Time
13
129
85
23
41
215
506
Return Policy
1
16
19
2
16
50
104
(blank)
3
3

14
20

Policy Related Total

29
12%
338
8%
213
5%
36
3%
157
7%
681
9%
1454
7%
Product Related
Combo
8
16

2
31
57
Pricing
8
47
6
4
46
80
191
Product Specification
63
1763
1713
223
773
1886
6421
(blank)
13
15
21
2
3
54
108

Product Related Total

92
39%
1841
42%
1740
45%
229
16%
824
34%
2051
29%
6777
35%
(blank)
(blank)
3
1
1
1

4
10

(blank) Total

3
1%
1

1

1

4
0%
10

PreSales Total

160

2775

2195

311

1350

3902

10693

(blank)
(blank)
(blank)

(blank) Total

(blank) Total

Grand Total

233
100%
4367
100%
3876
99%
1389
99%
2406
100%
7184
100%
19455
100%

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "deepak devasia" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Manmohan chittlangia" <[email-masked]<mailto:[email-masked]>>, "Ankit Arora" <[email-masked]<mailto:[email-masked]>>, "tejendra singh" <[email-masked]<mailto:[email-masked]>>, "Nalineedhar Kasibhatla" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 4, 2021 12:44:20 PM
Subject: RE: YTD chat type compiled report

Hi Niren,

Can you please update this for Feb also and resend.

Thanks and regards,
Deepak

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 26, 2021 5:39 PM
To: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; Manmohan Chittlangia <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Tejendra Singh <[email-masked]<mailto:[email-masked]>>; Nalineedhar Kasibhatla <[email-masked]<mailto:[email-masked]>>
Subject: YTD chat type compiled report

External email sender, please take precaution.
Good day!
Please find attached the compiled month-wise chat type report for the LiveSalesman team up till 23rd, February, 2021.

Count of HB Chat Type

Month

HB Chat Type
Reason Category
Sub Reason
Sep

Oct

Nov

Dec

Jan

Feb

Grand Total
Percentage Totals
Customer Services
Delivery Related
Day of Delivery - Status
1
25
6
22
24
53
131
Delayed Delivery (Furniture)
2
10
7
8
16
19
62
Delayed Delivery (HH)
1
4
92
49
26
120
292
Delivery Status
18
217
442
394
321
830
2222
Partial Delivery
2
16
52
51
50
75
246
Reschedule Delivery
3
34
55
30
40
57
219
(blank)
10
8
50
6
1
4
79

Delivery Related Total

37
16%
314
7%
704
18%
560
40%
478
20%
1158
19%
3251
18%
Product Complaint
Complaint outside Warranty

4
10
2
3
4
23
Complaint within Warranty
4
104
74
42
75
116
415
(blank)
3
2
1

5
11

Product Complaint Total

7
3%
110
3%
85
2%
44
3%
78
3%
125
2%
449
2%
Refunds and Cancelations
Cancelation
7
75
114
98
86
135
515
Refund for Other reason
1
29
50
31
54
66
231
Refunds after Return
2
35
26
43
59
56
221
Return item not received
1
2
8
14
8
18
51
Return Request Initiation
7
31
145
130
78
134
525
(blank)

12
2

20
34

Refunds and Cancelations Total
18
8%
172
4%
355
9%
318
23%
285
12%
429
7%
1577
9%
(blank)
(blank)
2
3
22
10

4
41

(blank) Total
2
3
22
10

4
41
Customer Services Total

64

599

1166

932

841

1716

5318

Mattress Related
Post-Sales
Product Complaints

2
1
2
2
7
Returns and Free Trial

2

5
7
(blank)

1
1

Post-Sales Total

0%

0%
4
0%
1
0%
2
0%
8
0%
15
0%
Pre-Sales
Other PreSales

2

3
9
14
Product Query - Size/Material Etc.

1
4

6
11
Question about Free Trial

1
1
1
3
6
(blank)

1
1

Pre-Sales Total

0%
1
0%
7
0%
1
0%
4
0%
19
0%
32
0%
Mattress Related Total

1

11

2

6

27

47

No Answer
No Answer
No Answer
6
904
494
140
207
843
2594
(blank)
1
7
3
4
1
51
67

No Answer Total

7
3%
911
21%
497
13%
144
10%
208
9%
894
15%
2661
15%
(blank)
(blank)
2
81
7

1
57
148

(blank) Total

2
1%
81
2%
7
0%

0%
1
0%
57
1%
148
1%
No Answer Total

9

992

504

144

209

951

2809

PreSales
Other Enquiry
Offers
7
292
75
15
45
179
613
Payment Methods
2
42
39
3
20
62
168
Promo Code
1
10
6
6
15
33
71
Store Availability
9
33
16
7
165
396
626
Store Location
3
99
64
1
86
204
457
Using Shukran Points
2
17
16
5
14
29
83
Website/App Issues
3
41
18
8
24
65
159
(blank)
9
61
7

2
79

Other Enquiry Total

36
15%
595
14%
241
6%
45
3%
369
15%
970
16%
2256
12%
Policy Related
Delivery Cost
12
190
109
11
100
340
762
Delivery Time
13
129
85
23
41
189
480
Return Policy
1
16
19
2
16
32
86
(blank)
3
3

7
13

Policy Related Total

29
12%
338
8%
213
5%
36
3%
157
7%
568
9%
1341
7%
Product Related
Combo
8
16

2
18
44
Pricing
8
47
6
4
46
62
173
Product Specification
63
1763
1713
223
773
1651
6186
(blank)
13
15
21
2
3
38
92

Product Related Total

92
39%
1841
42%
1740
45%
229
16%
824
34%
1769
29%
6495
36%
(blank)
(blank)
3
1
1
1

2
8

(blank) Total

3
1%
1

1

1

2
0%
8

PreSales Total

160

2775

2195

311

1350

3309

10100

(blank)
(blank)
(blank)

(blank) Total

(blank) Total

Grand Total

233
100%
4367
100%
3876
99%
1389
99%
2406
100%
6003
100%
18274
100%

Please feel free to reach out for any further clarifications
Regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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