Subject: New comment - [#2014493] Conversation with Doreen
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Sun, 07 Mar 2021 06:50:27 +0000

There is a new comment in the ticket submitted by Doreen to HelpHBAE   Comment added by : Mustehsan Siddiqui  Comment Content:  <table style="margin-left: auto;margin-right: auto">  <tbody>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I haven’t received my refund yet after 16 days. I was told that management will contact me shortly last Thursday but until now no one called. What is this? Are you bluffing me? I trust you guys when you told me my refund was on process already even if after a month of following up. I will report you Dubai Economy- Consumer rights! All the comments in your facebook account are very bad and all negative. You should feel ashame about this. You are working with the company who steal money from ordinary people. Shame on you all.</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">11:45 PM, 06th Mar</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alka</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Hi Doreen, Please allow me one moment while I look up the status . This may take a minute or two.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:23 AM, 07th Mar</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alka</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>I'm sorry to hear that you haven't received this item. I'm going to escalate this to the concerned team.<br>They can take between 1-2 days to action this. I will update you as soon as I get a resolution.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:30 AM, 07th Mar</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alka</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>I understand your frustration, please accept our sincere apologies for this inconvenience. <br>I completely understand that this is not in keeping with the high standards that we strive to maintain and provide for all our customers.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:30 AM, 07th Mar</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I dont need the items. I have ordered those items last Jan 19. I was told last Feb 19 that they have processed my refund already and it will take 4-15 days to be credited to my account depends with the bank. 17 days have passed still no refund</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:34 AM, 07th Mar</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Why are telling me 1-2 days again????? Been waiting for almost 2 months now</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:35 AM, 07th Mar</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alka</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Please allow me some time to check with the concerned teams and thereafter I can assure you with something.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:36 AM, 07th Mar</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Shafik told me that management will call me shortly last Thursday, still no call</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">10:38 AM, 07th Mar</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alka</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Please be assured I am checking your case and I will makes sure this gets sorted.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:39 AM, 07th Mar</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Alka</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Please feel free to come back and chat with us if you have any queries in the future.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">10:50 AM, 07th Mar</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/443651391574244" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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