Subject: Re: 4th March
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Fri, 5 Mar 2021 08:39:12 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Friday, March 5, 2021 9:04:36 PM 
Subject: Re: 4th March 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Sent: Friday, March 5, 2021 8:21:39 PM 
Subject: 4th March 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	7 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	16 
		Delivery Status 	51 
		Reschedule Delivery 	4 
		(blank) 	5 
	Delivery Related Total 		84 
	Product Complaint 	Complaint within Warranty 	6 
		(blank) 	1 
	Product Complaint Total 	7 
	Refunds and Cancelations 	Cancelation 	4 
		Refund for Other reason 	2 
		Refunds after Return 	4 
		Return Request Initiation 	8 
		(blank) 	11 
	Refunds and Cancelations Total 	29 
	(blank) 	(blank) 	9 
	(blank) Total 		9 
Customer Services Total 			129 
Mattress Related 	Post-Sales 	(blank) 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	11 
	No Answer Total 		11 
	(blank) 	(blank) 	14 
	(blank) Total 		14 
No Answer Total 			25 
PreSales 	Other Enquiry 	Offers 	6 
		Payment Methods 	7 
		Promo Code 	8 
		Store Availability 	33 
		Store Location 	6 
		Using Shukran Points 	1 
		Website/App Issues 	4 
	Other Enquiry Total 		65 
	Policy Related 	Delivery Cost 	17 
		Delivery Time 	6 
		Return Policy 	5 
		(blank) 	1 
	Policy Related Total 		29 
	Product Related 	Combo 	7 
		Pricing 	4 
		Product Specification 	70 
		(blank) 	2 
	Product Related Total 		83 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
PreSales Total 			179 
Grand Total 			335 

Regards, 
Ashish Dabral