Subject: 3rd march
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Thu, 4 Mar 2021 09:00:47 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	6 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	8 
		Delivery Status 	45 
		Partial Delivery 	2 
		Reschedule Delivery 	7 
		(blank) 	3 
	Delivery Related Total 		72 
	Product Complaint 	Complaint within Warranty 	13 
		(blank) 	2 
	Product Complaint Total 	15 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	4 
		Refunds after Return 	8 
		Return item not received 	1 
		Return Request Initiation 	2 
		(blank) 	8 
	Refunds and Cancelations Total 	30 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
Customer Services Total 			120 
Mattress Related 	Post-Sales 	(blank) 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	2 
		Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		3 
Mattress Related Total 			4 
No Answer 	No Answer 	No Answer 	23 
	No Answer Total 		23 
	(blank) 	(blank) 	13 
	(blank) Total 		13 
No Answer Total 			36 
PreSales 	Other Enquiry 	Offers 	14 
		Payment Methods 	11 
		Promo Code 	7 
		Store Availability 	23 
		Store Location 	8 
		Using Shukran Points 	1 
		Website/App Issues 	5 
		(blank) 	1 
	Other Enquiry Total 		70 
	Policy Related 	Delivery Cost 	18 
		Delivery Time 	6 
		Return Policy 	2 
	Policy Related Total 		26 
	Product Related 	Combo 	2 
		Pricing 	3 
		Product Specification 	51 
		(blank) 	9 
	Product Related Total 		65 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			162 
Grand Total 			322 

Regards, 
Ashish Dabral