Subject: New comment - [#2014493] Conversation with Doreen
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Sun, 14 Feb 2021 11:38:46 +0000 (UTC)

There is a new comment in the ticket submitted by Doreen to HelpHBAE   Comment added by : Mustehsan Siddiqui  Comment Content:  <table style="margin-left: auto;margin-right: auto">  <tbody>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Homebox what is the update of our refund?</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:41 PM, 14th Feb</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>We ordered Jan 19... It is already Feb 14, we still dont receive our refund...</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:43 PM, 14th Feb</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>It better be solved, coz I will report your company to the authorities if i dont receive my money back</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:44 PM, 14th Feb</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:18 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>where else you please be rest assured as we have escalated this concern to the highest authorities to make it resolve as soon as possible</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:18 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:19 PM, 14th Feb</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>This has been escalated with the higher authorities since last week. Still no action.</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:21 PM, 14th Feb</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Doreen, I really understand your frustration where else I am the only one following up on your concern on the daily basis with our team</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:22 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Again I am saying sorry because if I would feel the same if I was you.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:23 PM, 14th Feb</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I dont think they have plan to resolve this matter.</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:23 PM, 14th Feb</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Indeed you have been a loyal customer and we highly value your relationship with us.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:24 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Its not the matter it is just because we are dealing with a 3rd party delivery company</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:25 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>That is why it's taking so much time</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:25 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>I completely understand that this is not in keeping with the high standards that we strive to maintain and provide for all our customers.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:25 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We will be really appreciated with your patience and understanding, if you could just bear with us for a little while more and we will go ahead and make sure that your issue is resolved.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:25 PM, 14th Feb</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I heard this from you many times since January 19z its been 27 days to be exact</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:26 PM, 14th Feb</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Yes, as I am the one who interacted with you in the starting and following up on your case since then I know about this.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:29 PM, 14th Feb</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Doreen</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Are they not done witb their investigation regarding this ? I dont have any against with the delivery man but they should ask him directly. Injust want to resolve this smoothly and as soon as possible</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">03:31 PM, 14th Feb</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Doreen, I understand and your frustration here is acceptable because its taking so long to resolve</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:33 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Please accept my apologies once again for the state of affairs.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:33 PM, 14th Feb</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Tarish</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_1fd994241ddd00e69dcb6c5e40cd84379a3d393c78b5292ea644491484f28851/img_1611161601851.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>rest assured our team is working on your issue, and I will get back to you as soon as possible.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">03:34 PM, 14th Feb</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/443651391574244" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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