Subject: RE: Chat type report for 10th February,2021
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>, saurabh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Cc: Tejendra Singh <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Sun, 14 Feb 2021 04:52:21 +0000

Hi Niren,

Thank you for sharing the same.

Can you also share the Jan month total for the below as against for the day. Also put the % of against each trype on the total.

Thanks and regards,
Deepak

From: Niren Dsouza <[email-masked]>
Sent: Thursday, February 11, 2021 8:11 PM
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>
Cc: Tejendra Singh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Chat type report for 10th February,2021

External email sender, please take precaution.
Hi.
Listed below is the breakup of the chat report for yesterday,10th February,2021.

HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
1
Delayed Delivery (HH)
4
Delivery Status
37
Partial Delivery
6
Reschedule Delivery
1
Delivery Related Total
49
Product Complaint
Complaint within Warranty
6
Product Complaint Total
6
Refunds and Cancelations
Cancelation
5
Refund for Other reason
3
Refunds after Return
1
Return Request Initiation
3

Refunds and Cancelations Total
12
Customer Services Total

67
Mattress Related
Post-Sales
Returns and Free Trial
1
Post-Sales Total
1
Pre-Sales
Other PreSales
1

Pre-Sales Total
1
Mattress Related Total

2
No Answer
No Answer
No Answer
30

No Answer Total
30
No Answer Total

30
PreSales
Other Enquiry
Offers
9
Payment Methods
1
Promo Code
1
Store Availability
15
Store Location
9
Using Shukran Points
1
Website/App Issues
5
Other Enquiry Total
41
Policy Related
Delivery Cost
6
Delivery Time
1
Policy Related Total
7
Product Related
Product Specification
60

Product Related Total
60
PreSales Total

108
Grand Total

207

Regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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