Subject: Daily performance summary for LiveSalesman team for 12th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>
Date: Sat, 13 Feb 2021 09:34:10 -0700 (MST)

Hi. 
I hope you're having a good day. 
Please find listed below the compiled report for the LiveSalesman team for yesterday , 12th February,2021. 

    * Total tickets created 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Abdulsaboor Jawid 			1 			1 
Amir Aziz 		2 	41 		9 
	52 

Ibrahem Mahmoud 	1 	97 			98 
Mohammed Atiah 			69 			69 
Mohd Adeel Akhter 	4 		13 		56 
	73 

Niren Dsouza 	26 
		1 	7 		34 

Tarish Ayubi 					24 	24 
Grand Total 	17 	3 	222 	7 	31 	351 

    * Whatsapp chat report : 

Agents 	Chats assigned 	Chats resolved 
Adeel Akhter 	13 	13 
Amir Aziz 	56 	56 
Ibrahem Mahmoud 	223 	222 
Mohammed Atiah 	110 	113 
Niren Dsouza 	0 	2 
Grand Total 	402 	406 

    * Whatsapp chat type 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (HH) 	1 
		Delivery Status 	14 
		Partial Delivery 	6 
		Reschedule Delivery 	2 
	Delivery Related Total 		25 
	Product Complaint 	Complaint within Warranty 	1 
	Product Complaint Total 	1 
	Refunds and Cancelations 	Cancelation 	6 
		Refund for Other reason 	1 
		Return Request Initiation 	10 
	Refunds and Cancelations Total 	17 
Customer Services Total 			43 
No Answer 	No Answer 	No Answer 	27 
	No Answer Total 		27 
No Answer Total 			27 
PreSales 	Other Enquiry 	Offers 	18 
		Payment Methods 	5 
		Store Availability 	14 
		Store Location 	13 
		Website/App Issues 	1 
	Other Enquiry Total 		51 
	Policy Related 	Delivery Cost 	20 
		Delivery Time 	10 
		Return Policy 	1 
	Policy Related Total 		31 
	Product Related 	Pricing 	1 
		Product Specification 	71 
	Product Related Total 		72 
PreSales Total 			154 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			224 

    * Total count of ageing for Facebook: 

Facebook 	Ageing 						
Agents 	0-2 days 	11-15 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 		1 	7 	3 	1 		12 
Mohd Adeel Akhter 	9 		6 	9 		1 	25 
Niren Dsouza 	19 		3 				22 
Saurav Chakraborty 			2 	7 			9 
Grand Total 	28 	1 	18 	19 	1 	1 	68 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	11-15 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Akram Taher Ahmed 				7 	2 		9 
Alka Pandey 	5 			2 	2 	1 	10 
Amir Aziz 	7 			1 	1 		9 
Eslam Mohamed 				1 			1 
Ibrahem Mahmoud 	3 	1 	2 	4 	12 	1 	23 
Mohammed Atiah 	2 		2 	5 	3 	1 	13 
Mohd Adeel Akhter 	6 		1 		2 		9 
Niren Dsouza 	1 						1 
Tarish Ayubi 	1 	1 		1 		1 	4 
Grand Total 	25 	2 	5 	21 	22 	4 	79 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	9 	9 	4 	3 	1 	26 
Amir Aziz 	2 				3 	5 
Hatem Alqirshi 					1 	1 
Ibrahem Mahmoud 	2 					2 
Mohd Adeel Akhter 	32 	11 	3 	1 	2 	49 
Tarish Ayubi 	18 	2 		1 	2 	23 
Grand Total 	63 	22 	7 	5 	9 	106 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]