Subject: 12th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Sat, 13 Feb 2021 08:51:40 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (HH) 	1 
		Delivery Status 	14 
		Partial Delivery 	6 
		Reschedule Delivery 	2 
	Delivery Related Total 		25 
	Product Complaint 	Complaint within Warranty 	1 
	Product Complaint Total 	1 
	Refunds and Cancelations 	Cancelation 	6 
		Refund for Other reason 	1 
		Return Request Initiation 	10 
	Refunds and Cancelations Total 	17 
Customer Services Total 			43 
No Answer 	No Answer 	No Answer 	27 
	No Answer Total 		27 
No Answer Total 			27 
PreSales 	Other Enquiry 	Offers 	18 
		Payment Methods 	5 
		Store Availability 	14 
		Store Location 	13 
		Website/App Issues 	1 
	Other Enquiry Total 		51 
	Policy Related 	Delivery Cost 	20 
		Delivery Time 	10 
		Return Policy 	1 
	Policy Related Total 		31 
	Product Related 	Pricing 	1 
		Product Specification 	71 
	Product Related Total 		72 
PreSales Total 			154 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			224 

Agent 	Tickets resolved 	Tickets reopened 	Responses 
Alka Pandey 	1 	2 	
Amir Aziz 	5 	1 	9 
Mohd Adeel Akhter 	24 	3 	56 
Niren Dsouza 	6 	3 	26 
Tarish Ayubi 			

Regards, 
Ashish Dabral