Subject: Re: [#2014493] - Conversation with Doreen
From: Niren Dsouza <[email-masked]>
To: radhika jawle <[email-masked]>
Cc: sanjana suresh <[email-masked]>, K Nayan <[email-masked]>, Nisha Siddiqui <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>, vaibhav ohri <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Saurav Chakraborty <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Sat, 13 Feb 2021 02:43:47 -0700 (MST)

Hi Team, 
Can we get an update on this please. 
Today, if possible? 
Order : 9629375659 
AWB: FP011821000320 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "radhika jawle" <[email-masked]> 
To: "sanjana suresh" <[email-masked]>, "K Nayan" <[email-masked]>, "Nisha Siddiqui" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Ashish Karini" <[email-masked]>, "vaibhav ohri" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "Home Box" <[email-masked]>, "Saurav Chakraborty" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Thursday, February 11, 2021 2:35:50 PM 
Subject: RE: [#2014493] - Conversation with Doreen 

Hi Team, 

Please update. 

Thanks & Regards, 

From: Sanjana Suresh <[email-masked]> 
Sent: Wednesday, February 10, 2021 1:17 PM 
To: Radhika Jawle <[email-masked]>; K Nayan <[email-masked]>; Nisha Siddiqui <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>; Vaibhav Ohri <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Saurav Chakraborty <[email-masked]>; Niren Dsouza <[email-masked]> 
Subject: RE: [#2014493] - Conversation with Doreen 

Hi [ mailto:[email-masked] | 
@Ashish Karini ] , 

Pls support to close this today or else we will refund the customer. 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 10, 2021 12:56 PM 
To: Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 
Importance: High 

Hi [ mailto:[email-masked] | 
@Sanjana Suresh ] , 

Please advise . 

Thanks & Regards, 

From: Radhika Jawle 
Sent: Tuesday, February 09, 2021 4:27 PM 
To: Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 

Hi [ mailto:[email-masked] | 
@Sanjana Suresh ] , 

Please update how to proceed as customer is continuously following on whats app, call, FB, Insta. 

Thanks & Regards, 

From: Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 07, 2021 9:40 AM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 

Hi [ mailto:[email-masked] | 
@Dipesh Regmi ] / [ mailto:[email-masked] | 
@Vaibhav Ohri ] , 

Pls assist here urgently.. 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 7, 2021 9:04 AM 
To: Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 
Importance: High 

Hi [ mailto:[email-masked] | 
@Sanjana Suresh ] , 

Please check and assist as customer has not received the order. She is continuously following up. 

Please advise. 

Thanks & Regards, 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 06, 2021 10:49 AM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2014493] - Conversation with Doreen 

External email sender, please take precaution. 

Hi . 

We need to update this customer ASAP as she has now started following up on facebook and instagram. 

Order : 9629375659 
AWB: FP011821000320 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "radhika jawle" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "sanjana suresh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] >, "Nisha Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Home Box" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "Saurav Chakraborty" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 9:58:25 PM 
Subject: RE: [#2014493] - Conversation with Doreen 

Hi [ mailto:[email-masked] | 
@Sanjana Suresh ] , 

Please check and assist as customer has not received the order. She is continuously following up. 

Please advise. 

Thanks & Regards, 

From: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 04, 2021 3:20 PM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 

Hi Radhihka, 

We cannot check at the moment due to the driver who have delivered the shipment is currently on Vacation and if the shipment is actual lost then will get it charged with vendor. 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 12:28 PM 
To: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 
Importance: High 

Hi [ mailto:[email-masked] | 
@Vaibhav Ohri ] [ mailto:[email-masked] | @Dipesh
 Regmi ] , 

Please check and update on urgent basis. Customer is continuously following up. 

Thanks & Regards, 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 03, 2021 1:17 PM 
To: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 
Importance: High 

HI [ mailto:[email-masked] | 
@Dipesh Regmi ] [ mailto:[email-masked] | 
@Vaibhav Ohri ] , 

Kindly update as customer is continuously following up. 

Thanks & Regards, 

From: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 01, 2021 6:52 PM 
To: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 
Importance: High 

Hi [ mailto:[email-masked] | 
@Dipesh Regmi ] , 

Below is the photo of the customer door. Kindly check and update. 

Thanks & Regards, 

From: Radhika Jawle 
Sent: Monday, February 01, 2021 6:44 PM 
To: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Home Box < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Saurav Chakraborty < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 
Importance: High 

Hi [ mailto:[email-masked] | 
@Dipesh Regmi ] , 

Customer is calming that is not her house. This is the other house with the same number. 

Please investigate and update on priority. 

Thanks & Regards, 

From: Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 30, 2021 4:04 PM 
To: Home Box < [ mailto:[email-masked] | [email-masked] ] >; Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2014493] - Conversation with Doreen 

Hi Team, 

The order was delivered on 19 th Jan by OLM driver and shared snap below delivered POD 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 30, 2021 12:33 PM 
To: Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#2014493] - Conversation with Doreen 

External email sender, please take precaution. 

Hi team 

Order : 9629375659 
AWB: FP011821000320 

Please share the POD , as customer is following up continously. 

Thanks&Regard 

On Thu, 28 Jan at 2:35 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi [ mailto:[email-masked] | 
@Dipesh Regmi ] , 

Please share the POD, as customer is following up continously. 

Thanks & Regards, 

BQ_BEGIN

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 26, 2021 12:21 PM 
To: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] >; Nisha Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2014493] - Conversation with Doreen 

External email sender, please take precaution. 

Hi team 

Order : 9629375659 

AWB: FP011821000320 

Cust confirmed that he did't received the order so please update us if the delivery team has submit the order to a person there in the place or they left it at the door . 

Thanks 

​ 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2014493&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C8256e5dd46454a95d21008d8cda4a588%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485454348395337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pkKhxbZFOqTvKz0Xd6JnRyAa5sSSpoIANsmSIcjtJLI%3D&reserved=0 | 
#2014493 ] raised by Doreen ( [ mailto:[email-masked] | [email-masked] ] ). 

BQ_BEGIN

On Tue, 26 Jan at 10:16 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

Doreen 

Any update, Homebox team? 

09:28 AM, 26th Jan 

	

Mohammed 

Hi Doreen, 
Hope you're having a good day. 
We have just checked on your order with our delivery team and it is showing as delivered. We have asked them for further proof and the driver has shared that the order was delivered to this address: 
We've attached a photo of the address, please check and advise. 

09:35 AM, 26th Jan 

	

Mohammed 

Could please confirm about this ? 

09:35 AM, 26th Jan 

	

Doreen 

I haven’t received any items . I even called the security . If you you want, you request for the cctv if your driver really came here. 

09:38 AM, 26th Jan 

	

Doreen 

Thats why I messaged immediately when I received a sms telling it was delivered. 

09:38 AM, 26th Jan 

	

New 

Thanks for your patience. We are working on it. Please give us a few more minutes. 

09:43 AM, 26th Jan 

	

Doreen 

Still waiting 

09:50 AM, 26th Jan 

	

Mohammed 

Please contact us within few hours until we get an update we will inform you 

09:54 AM, 26th Jan 

	

Doreen 

I’d been contacting you guys for a week now. 

09:55 AM, 26th Jan 

	

Mohammed 

I do apologise for inconvenience caused you we would request you contact us after few hours. 

09:57 AM, 26th Jan 

	

View conversation in [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F443651391574244&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C8256e5dd46454a95d21008d8cda4a588%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485454348405292%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Jccc34QK1eKr5ChziUnS1SlvN3WZP1BTyJMNxzBls3g%3D&reserved=0 | 
Freshchat ] 

2014493:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C8256e5dd46454a95d21008d8cda4a588%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485454348405292%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sOJYbf3SijhAhjWO4id%2BFoi2QaiJhK7FOaFVG3ruirs%3D&reserved=0 | 
www.landmarkgroup.com ] 
BQ_END

BQ_END

2014493:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C8256e5dd46454a95d21008d8cda4a588%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637485454348415249%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L4f81YTb8pcRiRUoBORNrW2%2BVnXQslCOlGiacv1e%2Fuo%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com