Subject: Daily performance summary for LiveSalesman team for 11th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>
Cc: tejendra singh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Fri, 12 Feb 2021 09:05:37 -0700 (MST)

Hi. 
Hope this find you well. 
Please find listed below the compiled report for the LiveSalesman team for yesterday , 11th February,2021. 

    * Total tickets created 
Total tickets 	Groups 	
				
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Alka Pandey 		2 	28 		10 	40 
Amir Aziz 					8 	8 
Ibrahem Mahmoud 			63 			63 
Mohammed Atiah 			68 			68 
Mohd Adeel Akhter 	22 	4 	47 		4 	77 
Niren Dsouza 	5 			5 		10 
Tarish Ayubi 			63 	2 	1 	66 
Grand Total 	27 	6 	269 	7 	23 	332 

    * Whatsapp chat report : 

Agents 	Assigned chats 	Resolved chats 
Adeel Akhter 	56 	56 
Alka Pandey 	51 	51 
Ibrahem Mahmoud 	161 	158 
Mohammed Atiah 	116 	119 
Niren Dsouza 	0 	1 
Tarish Ayubi 	73 	86 
Grand Total 	457 	471 

    * Whatsapp chat type 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	4 
		Delivery Status 	68 
		Partial Delivery 	6 
		Reschedule Delivery 	3 
	Delivery Related Total 		83 
	Product Complaint 	Complaint within Warranty 	2 
	Product Complaint Total 	2 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	3 
		Refunds after Return 	2 
		Return Request Initiation 	17 
	Refunds and Cancelations Total 	25 
Customer Services Total 			110 
No Answer 	No Answer 	No Answer 	57 
		(blank) 	1 
	No Answer Total 		58 
No Answer Total 			58 
PreSales 	Other Enquiry 	Offers 	12 
		Payment Methods 	2 
		Promo Code 	2 
		Store Availability 	12 
		Store Location 	13 
		Using Shukran Points 	1 
	Other Enquiry Total 		42 
	Policy Related 	Delivery Cost 	12 
		Delivery Time 	3 
		Return Policy 	1 
	Policy Related Total 		16 
	Product Related 	Pricing 	4 
		Product Specification 	58 
	Product Related Total 		62 
PreSales Total 			120 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			288 

    * Total count of ageing for Facebook: 

Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	1 	7 	2 	2 		12 
Mohd Adeel Akhter 	10 	9 	6 		1 	26 
Niren Dsouza 	7 					7 
Saurav Chakraborty 	1 	8 				9 
Grand Total 	19 	24 	8 	2 	1 	54 

    * Total count of ageing for Whatsapp 

Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Akram Taher Ahmed 		6 	2 	1 		9 
Alka Pandey 	5 	1 	1 	2 	1 	10 
Amir Aziz 	5 	1 		1 		7 
Eslam Mohamed 			1 			1 
Ibrahem Mahmoud 	2 	2 	5 	11 	1 	21 
Mohammed Atiah 	2 	3 	2 	3 	1 	11 
Mohd Adeel Akhter 	5 	1 		2 		8 
Mustehsan Siddiqui 	1 				1 	2 
Niren Dsouza 	2 					2 
Tarish Ayubi 			1 	1 	1 	3 
Grand Total 	22 	14 	12 	21 	5 	74 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 		1 				1 
Alka Pandey 	18 	3 	2 	1 	1 	25 
Amir Aziz 	4 	2 			3 	9 
Hatem Alqirshi 					1 	1 
Mohd Adeel Akhter 	23 	11 	5 	4 		43 
Tarish Ayubi 	12 	7 	6 	1 	1 	27 
Grand Total 	57 	24 	13 	6 	6 	106 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]