Subject: Chat type report for 10th February,2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>
Cc: [email-masked], murtaza kutiyanawala <[email-masked]>
Date: Thu, 11 Feb 2021 09:10:49 -0700 (MST)

Hi. 
Listed below is the breakup of the chat report for yesterday ,10th February,2021. 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (HH) 	4 
		Delivery Status 	37 
		Partial Delivery 	6 
		Reschedule Delivery 	1 
	Delivery Related Total 		49 
	Product Complaint 	Complaint within Warranty 	6 
	Product Complaint Total 		6 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	3 
		Refunds after Return 	1 
		Return Request Initiation 	3 
	Refunds and Cancelations Total 		12 
Customer Services Total 			67 
Mattress Related 	Post-Sales 	Returns and Free Trial 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	30 
	No Answer Total 		30 
No Answer Total 			30 
PreSales 	Other Enquiry 	Offers 	9 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	15 
		Store Location 	9 
		Using Shukran Points 	1 
		Website/App Issues 	5 
	Other Enquiry Total 		41 
	Policy Related 	Delivery Cost 	6 
		Delivery Time 	1 
	Policy Related Total 		7 
	Product Related 	Product Specification 	60 
	Product Related Total 		60 
PreSales Total 			108 
Grand Total 			207 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]