Subject: Daily performance summary for Livesalesman team for 10th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>
Date: Thu, 11 Feb 2021 09:06:15 -0700 (MST)

Hi. 
Good day to you! 
Please find listed below the compiled report for the LiveSalesman team for yesterday , 7th February,2021. 

    * Total tickets created 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Ali Mohamed Ahmed 					5 	5 
Alka Pandey 		3 	23 		5 	31 
Amir Aziz 		6 	31 			37 
Ibrahem Mahmoud 		2 	68 			70 
Khaled Hegazy 					5 	5 
Mohd Adeel Akhter 	9 	2 	51 		11 	73 
Niren Dsouza 	3 	2 	19 	4 		28 
No Agent 	3 					3 
Radhika Jawle 					6 	6 
Tarish Ayubi 					15 	15 
Grand Total 	15 	15 	192 	4 	47 	273 

    * Whatsapp chat report : 
Agents 	Chats assigned 	Chats resolved 
Adeel Akhter 	74 	78 
Alka Pandey 	49 	45 
Amir Aziz 	46 	44 
Ibrahem Mahmoud 	158 	158 
Niren Dsouza 	24 	27 
Grand Total 	351 	352 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	1 					1 
Alka Pandey 	8 	3 	1 	1 		13 
Hatem Alqirshi 		1 				1 
Mohd Adeel Akhter 	11 	9 			1 	21 
Niren Dsouza 	6 					6 
Saurav Chakraborty 	2 	7 				9 
Grand Total 	28 	20 	1 	1 	1 	51 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 					
Agents 	+15 days 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 		1 				1 
Akram Taher Ahmed 			11 	2 	4 	17 
Alka Pandey 	1 	3 	2 		2 	8 
Amir Aziz 		8 	1 		2 	11 
Eslam Mohamed 		3 	3 		1 	7 
Hatem Alqirshi 			1 	4 	3 	8 
Ibrahem Mahmoud 	1 	3 	3 	6 	7 	20 
Mohammed Atiah 	1 	2 	5 		3 	11 
Mohd Adeel Akhter 		3 			2 	5 
Niren Dsouza 		2 				2 
Tarish Ayubi 	1 		1 		1 	3 
Grand Total 	4 	25 	27 	12 	25 	93 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	1 			1 	2 
Alka Pandey 	15 	2 	1 		1 	19 
Amir Aziz 	2 	2 		1 	1 	6 
Hatem Alqirshi 		1 			1 
Mohd Adeel Akhter 	43 	7 	1 	1 	1 	53 
Tarish Ayubi 	23 	10 	1 	1 	1 	36 
Grand Total 	83 	22 	4 	3 	5 	117 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]