Subject: 9 & 10th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Thu, 11 Feb 2021 07:54:20 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (HH) 	4 
		Delivery Status 	37 
		Partial Delivery 	6 
		Reschedule Delivery 	1 
	Delivery Related Total 		49 
	Product Complaint 	Complaint within Warranty 	6 
	Product Complaint Total 		6 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	3 
		Refunds after Return 	1 
		Return Request Initiation 	3 
	Refunds and Cancelations Total 		12 
Customer Services Total 			67 
Mattress Related 	Post-Sales 	Returns and Free Trial 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	30 
	No Answer Total 		30 
No Answer Total 			30 
PreSales 	Other Enquiry 	Offers 	9 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	15 
		Store Location 	9 
		Using Shukran Points 	1 
		Website/App Issues 	5 
	Other Enquiry Total 		41 
	Policy Related 	Delivery Cost 	6 
		Delivery Time 	1 
	Policy Related Total 		7 
	Product Related 	Product Specification 	60 
	Product Related Total 		60 
PreSales Total 			108 
Grand Total 			207 

Regards, 
Ashish Dabral