Subject: Chat report breakup
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 10 Feb 2021 08:01:05 -0700 (MST)

Hi. 
Listed below is the breakup of the chat report for yesterday,9th, February,2021. 
I have also attached the chat reports for the 3 days previous to that. 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
		Delayed Delivery (HH) 	3 
		Delivery Status 	35 
		Reschedule Delivery 	1 
	Delivery Related Total 		40 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	2 
	Product Complaint Total 		3 
	Refunds and Cancelations 	Cancelation 	5 
		Refund for Other reason 	5 
		Refunds after Return 	1 
		Return Request Initiation 	3 
	Refunds and Cancelations Total 		14 
Customer Services Total 			57 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	15 
	No Answer Total 		15 
No Answer Total 			15 
PreSales 	Other Enquiry 	Offers 	4 
		Payment Methods 	1 
		Promo Code 	1 
		Store Availability 	12 
		Store Location 	8 
		Website/App Issues 	3 
	Other Enquiry Total 		29 
	Policy Related 	Delivery Cost 	12 
		Delivery Time 	4 
		Return Policy 	2 
	Policy Related Total 		18 
	Product Related 	Product Specification 	53 
	Product Related Total 		53 
PreSales Total 			100 
Grand Total 			173 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]