Subject: Daily performance summary for Livesalesman team for 8th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>
Date: Wed, 10 Feb 2021 03:50:33 -0700 (MST)

Greetings! 
Please find the daily report of the cumulative performance for the LiveSalesman team for 8th,February, 2021. 

    * Total tickets created. 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Abdulsaboor Jawid 	5 	1 	33 		1 	40 
Alka Pandey 	10 		11 	3 	3 	27 
Amir Aziz 		1 	37 		5 	43 
Eslam Mohamed 		4 	44 			48 
Ibrahem Mahmoud 		1 	44 			45 
Mohammed Atiah 			37 			37 
Mohd Adeel Akhter 	13 	1 	11 		15 	40 
Niren Dsouza 				8 		8 
Saurav Chakraborty 	1 					1 
Tarish Ayubi 			11 	1 	28 	40 
Grand Total 	29 	8 	228 	12 	52 	329 

    * Whatsapp chat report : 
Agents 	Chats assigned 	Chats resolved 
Abdulsaboor Jawid 	50 	54 
Adeel Akhter 	14 	16 
Alka Pandey 	32 	26 
Amir Aziz 	75 	73 
Eslam Mohamed 	82 	82 
Ibrahem Mahmoud 	95 	94 
Mohammed Atiah 	75 	75 
Tarish Ayubi 	12 	15 
Grand Total 	435 	435 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	1 		2 		3 
Alka Pandey 	7 	3 	4 	3 	17 
Hatem Alqirshi 		1 			1 
Mohd Adeel Akhter 	7 	10 	6 	6 	29 
Niren Dsouza 	5 				5 
Saurav Chakraborty 	2 	7 			9 
Grand Total 	22 	21 	12 	9 	64 

    * Total count of ageing for Whatsapp 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	15+days 	Grand Total 
Abdulsaboor Jawid 	1 						1 
Akram Taher Ahmed 		11 	2 	4 			17 
Alka Pandey 	3 	2 		2 			7 
Amir Aziz 	4 		1 	2 			7 
Eslam Mohamed 	3 	3 		1 			7 
Hatem Alqirshi 		1 	4 	3 			8 
Ibrahem Mahmoud 	3 	2 	6 	6 	1 	1 	19 
Mohammed Atiah 	2 	4 		3 		1 	10 
Mohd Adeel Akhter 	3 			2 			5 
Niren Dsouza 	1 						1 
Tarish Ayubi 		1 			1 		2 
Grand Total 	20 	24 	13 	23 	2 	2 	84 

    * Total count of ageing for emails: 
Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	Grand Total 
Abdulsaboor Jawid 		2 		1 		3 
Alka Pandey 	16 	4 				20 
Amir Aziz 	5 	11 	2 		1 	19 
Hatem Alqirshi 			3 			3 
Mohd Adeel Akhter 	3 	5 		1 		9 
Tarish Ayubi 	14 	14 				28 
Grand Total 	38 	36 	5 	2 	1 	82 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]