Subject: Re: [#2015150] - Conversation with Grace
From: Niren Dsouza <[email-masked]>
To: Deepak Damodaran <[email-masked]>
Cc: radhika jawle <[email-masked]>, Jessie Caparas <[email-masked]>, con loc <[email-masked]>, Eugene Ocoy <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Tue, 9 Feb 2021 05:30:34 -0700 (MST)

Hi Deepak, 

Item has been delivered under this RMA : 
RMA : 46046529373 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Deepak Damodaran" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "radhika jawle" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "con loc" <[email-masked]>, "Eugene Ocoy" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Home Box" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Saurav Chakraborty" <[email-masked]> 
Sent: Tuesday, February 9, 2021 5:49:17 PM 
Subject: RE: [#2015150] - Conversation with Grace 

Hi Niren, 

Shipment with the Tracking ID 46045196890 have not received by us . Below is the status of the courier partner. 

Thanks & Regards, 

Deepak D 

From: Niren Dsouza <[email-masked]> 
Sent: Tuesday, February 9, 2021 4:03 PM 
To: Radhika Jawle <[email-masked]> 
Cc: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Saurav Chakraborty <[email-masked]> 
Subject: Re: [#2015150] - Conversation with Grace 

External email sender, please take precaution. 

Hi Team, 

Refund has not yet been processed for this order. 

It is pending since December. Kindly treat as urgent and action. 

Order no: 9618972835, 
AWB : 46045196890 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "radhika jawle" < [ mailto:[email-masked] | [email-masked] ] > 
To: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Eugene Ocoy" < [ mailto:[email-masked] | [email-masked] ] >, "Deepak Damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HomeBox Customercare UAE" < [ mailto:[email-masked] | [email-masked] ] >, "Home Box" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] >, "Saurav Chakraborty" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 1:26:01 PM 
Subject: RE: [#2015150] - Conversation with Grace 

Hi [ mailto:[email-masked] |  @Eugene Ocoy ] , 

Kindly process the RMA on urgent basis. 

Thanks & Regards, 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 11:52 AM 
To: Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] >; Radhika Jawle < [ mailto:[email-masked] | [email-masked] ] >; Jasim Vali Mohammed Bebal < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] |  [email-masked] ] ; [ mailto:[email-masked] |  [email-masked] ] 
Cc: HomeBox Customercare UAE < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2015150] - Conversation with Grace 

External email sender, please take precaution. 

Hi Team, 

Order no: 9618972835, 
AWB : 46045196890 

The order become NDR and according to tracking it was delivered back to warehouse on 16th Dec. Cust was following up with the call center but still no resolution. Kindly check and assist as the cust is following for the refund for more than a month. 

Thanks and Regards, 
The Support Team. 

Please take a look at ticket #2015150 raised by Grace (). 

On Sun, 24 Jan at 2:06 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Order no: 9618972835, 

AWB : 46045196890 

The order become NDR and according to tracking it was delivered back to warehouse on 16th Dec . Cust was following up with the call center but still no resolution. Kindly check and assist as the cust is following for the refund for more than a month. 

​ 

Thanks and Regards, 

​The Support Team. 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2015150&data=04%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7Cd135ad51176644d9ba8f08d8ccf2973f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637484689591076046%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PtPrdhfl0LDajvM4c4pL3JcXVNTeos%2Fc9Rdr2f5%2Ftu4%3D&reserved=0 |  #2015150 ] raised by Grace (). 

BQ_BEGIN

On Sun, 24 Jan at 1:29 PM , Grace <> wrote: 

Grace 

Hello 

01:08 PM, 24th Jan 

Bot 

Hi again! 

01:08 PM, 24th Jan 

New 

Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for: 

1 for help placing a new order 
2 for questions about a product 
3 for Order Status or Delivery Related questions 
4 for questions about returns or refund 
5 to cancel an order 
6 for complaints or questions about warranty 
7 to find a store near you 

01:08 PM, 24th Jan 

Grace 

4 

01:08 PM, 24th Jan 

Amir 

Hi Grace .Thank you for choosing HomeBox. My name is Amir . How may I help you today? 

01:08 PM, 24th Jan 

Grace 

I want to follow up on my refund request 

01:08 PM, 24th Jan 

Amir 

Could you please share your order number so that I can assist you further? 

01:09 PM, 24th Jan 

Grace 

9618972835 

01:09 PM, 24th Jan 

Grace 

Cancellation was processed on 26 /12 

01:09 PM, 24th Jan 

Grace 

Order was placed end of November 

01:10 PM, 24th Jan 

Amir 

Please allow me a moment and I will check on this for you. 

01:10 PM, 24th Jan 

Grace 

Okay 

01:11 PM, 24th Jan 

Amir 

I absolutely apologise for this delay caused to you 

01:16 PM, 24th Jan 

Amir 

I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. 
I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution. 

01:18 PM, 24th Jan 

Amir 

Do you have any other queries that I can assist you today? 

01:22 PM, 24th Jan 

Grace 

When should I follow up 

01:23 PM, 24th Jan 

Grace 

I am so tired of calling and inquiring every day 

01:23 PM, 24th Jan 

Grace 

I have been hearing that u guys are prioritizing this since dec 

01:23 PM, 24th Jan 

Grace 

What’s the problem ? 

01:23 PM, 24th Jan 

Amir 

I'm sorry to hear that your query has not yet resolved. Kindly allow us 2-3 days to check the issue with the concerned department. 

01:24 PM, 24th Jan 

Grace 

Okay 

01:27 PM, 24th Jan 

Grace 

I’ll follow up in 3 days 

01:27 PM, 24th Jan 

Amir 

Please feel free to come back and chat with us anytime. 
And have a wonderful day! 

01:28 PM, 24th Jan 

Grace 

Okay 

01:28 PM, 24th Jan 

Grace 

Thank u 

01:28 PM, 24th Jan 

Grace 

Hope it resolves 

01:28 PM, 24th Jan 

View conversation in [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F445333853629574&data=04%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7Cd135ad51176644d9ba8f08d8ccf2973f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637484689591086003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=x6o%2Bibw3HagyR6QI3m12RLVxPJ3ajBykPob%2Ftei5NWQ%3D&reserved=0 |  Freshchat ] 

BQ_END

2015150:1125156 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com