Subject: RE: [#2015150] - Conversation with Grace
From: Deepak Damodaran <[email-masked]>
To: Niren Dsouza <[email-masked]>, Radhika Jawle <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Con Loc <[email-masked]>, Eugene Ocoy <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Tue, 9 Feb 2021 12:19:17 +0000

Hi Niren,

Shipment with the Tracking ID 46045196890 have not received by us . Below is the status of the courier partner.

Thanks & Regards,
Deepak D

From: Niren Dsouza <[email-masked]>
Sent: Tuesday, February 9, 2021 4:03 PM
To: Radhika Jawle <[email-masked]>
Cc: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: Re: [#2015150] - Conversation with Grace

External email sender, please take precaution.
Hi Team,

Refund has not yet been processed for this order.
It is pending since December. Kindly treat as urgent and action.
Order no: 9618972835,
AWB : 46045196890

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "radhika jawle" <[email-masked]<mailto:[email-masked]>>
To: "con loc" <[email-masked]<mailto:[email-masked]>>, "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "Deepak Damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>, "Home Box" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Saurav Chakraborty" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 1:26:01 PM
Subject: RE: [#2015150] - Conversation with Grace

Hi @Eugene Ocoy<mailto:[email-masked]>,

Kindly process the RMA on urgent basis.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 11:52 AM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2015150] - Conversation with Grace

External email sender, please take precaution.
Hi Team,

Order no: 9618972835,
AWB : 46045196890

The order become NDR  and according to tracking it was delivered back to warehouse on 16th Dec. Cust was following up with the call center but still no resolution. Kindly check and assist as the cust is following for the refund for more than a month.

Thanks and Regards,
The Support Team.

Please take a look at ticket #2015150 raised by Grace ().
On Sun, 24 Jan at 2:06 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order no: 9618972835,
AWB : 46045196890

The order become NDR  and according to tracking it was delivered back to warehouse on 16th Dec. Cust was following up with the call center but still no resolution. Kindly check and assist as the cust is following for the refund for more than a month.
​
Thanks and Regards,
​The Support Team.
Please take a look at ticket #2015150<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2015150&data=04%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7Cd135ad51176644d9ba8f08d8ccf2973f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637484689591076046%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PtPrdhfl0LDajvM4c4pL3JcXVNTeos%2Fc9Rdr2f5%2Ftu4%3D&reserved=0> raised by Grace ().
On Sun, 24 Jan at 1:29 PM , Grace <> wrote:
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Hello
01:08 PM, 24th Jan
Bot
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png]
Hi again!
01:08 PM, 24th Jan
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:

1 for help placing a new order
2 for questions about a product
3 for Order Status or Delivery Related questions
4 for questions about returns or refund
5 to cancel an order
6 for complaints or questions about warranty
7 to find a store near you
01:08 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
4
01:08 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Hi Grace .Thank you for choosing HomeBox. My name is Amir . How may I help you today?
01:08 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
I want to follow up on my refund request
01:08 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Could you please share your order number so that I can assist you further?
01:09 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
9618972835
01:09 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Cancellation was processed on 26 /12
01:09 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Order was placed end of November
01:10 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Please allow me a moment and I will check on this for you.
01:10 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Okay
01:11 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
I absolutely apologise for this delay caused to you
01:16 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this.
I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.
01:18 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Do you have any other queries that I can assist you today?
01:22 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
When should I follow up
01:23 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
I am so tired of calling and inquiring every day
01:23 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
I have been hearing that u guys are prioritizing this since dec
01:23 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
What’s the problem ?
01:23 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
I'm sorry to hear that your query has not yet resolved. Kindly allow us 2-3 days to check the issue with the concerned department.
01:24 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Okay
01:27 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
I’ll follow up in 3 days
01:27 PM, 24th Jan
Amir
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5b6d1b8a1fd6cbea014edc7ac2134f9676a121391fa7f76d57ef5d7e59229294/img_1610794723804.png]
Please feel free to come back and chat with us anytime.
And have a wonderful day!
01:28 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Okay
01:28 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Thank u
01:28 PM, 24th Jan
Grace
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png]
Hope it resolves
01:28 PM, 24th Jan
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F445333853629574&data=04%7C01%7Cdeepak.damodaran%40landmarkgroup.com%7Cd135ad51176644d9ba8f08d8ccf2973f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637484689591086003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=x6o%2Bibw3HagyR6QI3m12RLVxPJ3ajBykPob%2Ftei5NWQ%3D&reserved=0>

2015150:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com