Subject: FD open tickets issue beyond 4 days
From: Yahia Taha <[email-masked]>
To: Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>, Layan Shehadeh <[email-masked]>, Baraa Abukhadra <[email-masked]>, Karim Asklany <[email-masked]>
Cc: saurabh <[email-masked]>, Deepak Devasia <[email-masked]>, ArishLaila <[email-masked]>, Hasan Razakhan <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Mon, 8 Feb 2021 14:55:02 +0000

Dear All

As per yesterday's open FD tickets report we have 54 open tickets not assigned to 3rd party as per the report, however I verified them one by one and below are my findings, please check tickets belongs to your group

Check what is the issue and help to avoid this going forward, as it is not acceptable to have open tickets beyond 4 days, please don't hesitate to ask my support whenever needed.

Row Labels
Count of Ticket ID
No follow up to close KSA team
1
No follow up to close LSM India
20
Pending with Andalus store
1
Pending with Aramex
2
Pending with Crystal team
1
Pending with LM team
3
Status is closed
1
Status is resolved
1
Wrong escalation by Crystal
3
Wrong escalation by LSM India
20
Wrong guide by Karim LM team
1
Grand Total
54

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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