Subject: New comment - [#2014493] Conversation with Doreen
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Mon, 08 Feb 2021 12:47:23 +0000

There is a new comment in the ticket submitted by Doreen to HelpHBAE   Comment added by : Ali Mohamed Ahmed  Comment Content:  <div class="WordSection1">
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Still issue not resolved and customer <span style="color:black">
continuously following up om phone and mail .</span>
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<div class="MsoNormal"><img width="411" height="126" style="width:4.2812in;height:1.3125in" id="_x0000_i1046" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MDU1NDQ1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kKXrX7FpX0RgoZBFrueKDp6itMWNEtgepC_cyIBVDIs"></div>
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<div>From: Niren Dsouza &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, February 6, 2021 10:49 AM<br>
<b>To:</b> Radhika Jawle &lt;[email-masked]&gt;<br>
<b>Cc:</b> Dipesh Regmi &lt;[email-masked]&gt;; Vaibhav Ohri &lt;[email-masked]&gt;; Sanjana Suresh &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;;
 Home Box &lt;[email-masked]&gt;; Saurav Chakraborty &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2014493] - Conversation with Doreen</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black;background:white">Order : 9629375659</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
<span style="background:white">AWB: FP011821000320</span></span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#999999'>Team Manager</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#999999'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"radhika jawle" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Dipesh Regmi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "vaibhav ohri" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "sanjana suresh" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"HomeBox Customercare UAE" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Nisha Siddiqui" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Home Box"
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Niren Dsouza" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Saurav Chakraborty" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Thursday, February 4, 2021 9:58:25 PM<br>
<b>Subject: </b>RE: [#2014493] - Conversation with Doreen</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAMEA2A24FC9E8F470EA7904B28FA0C48BC" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjana Suresh</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Please check and assist as customer has not received the order. She is continuously following up.</span></div>
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<div class="MsoNormal"><span style="color:black">Please advise.</span></div>
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<span style="font-size:12.0pt;color:black">Thanks &amp; Regards,</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Dipesh Regmi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 04, 2021 3:20 PM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vaibhav Ohri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nisha Siddiqui
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Niren Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Saurav Chakraborty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2014493] - Conversation with Doreen</span>
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<div class="MsoNormal"><span style="color:black">Hi Radhihka,</span></div>
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<div class="MsoNormal"><span style="color:black">We cannot check at the moment due to the driver who have delivered the shipment is currently on Vacation and if the shipment is actual lost then will get it charged with vendor.</span></div>
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<span lang="EN-GB" style="color:black">Best Regards,</span><span style="color:black"></span>
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<span lang="EN-GB" style="color:black">Dipesh Regmi</span><span style="color:black"></span>
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<span lang="EN-GB" style="color:black">+971-526246726</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Radhika Jawle &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, February 4, 2021 12:28 PM<br>
<b>To:</b> Vaibhav Ohri &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Dipesh Regmi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Nisha Siddiqui &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Niren Dsouza &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Saurav Chakraborty &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2014493] - Conversation with Doreen<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM08775EFFC25148A8BE4819AC24D2346A" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vaibhav Ohri</span></a>  <a id="OWAAM1AD8B777BA0847089C65248108F0ED99" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dipesh
 Regmi</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Please check and update on urgent basis. Customer is continuously following up.</span></div>
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<span style="font-size:12.0pt;color:black">Thanks &amp; Regards,</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Radhika Jawle &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 03, 2021 1:17 PM<br>
<b>To:</b> Dipesh Regmi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Vaibhav Ohri &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Nisha Siddiqui &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Niren Dsouza &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Saurav Chakraborty &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2014493] - Conversation with Doreen<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style="color:black">HI <a id="OWAAMA9DEACC8EBB74427938A97ABE926CBB7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dipesh Regmi</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vaibhav Ohri</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Kindly update as customer is continuously following up.</span></div>
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<span style="font-size:12.0pt;color:black">Thanks &amp; Regards,</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Radhika Jawle &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 01, 2021 6:52 PM<br>
<b>To:</b> Dipesh Regmi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Vaibhav Ohri &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Nisha Siddiqui &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Niren Dsouza &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Saurav Chakraborty &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2014493] - Conversation with Doreen<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM9AF7EB6E637145429FEB24722193AA6C" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dipesh Regmi</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">Below is the photo of the customer door. Kindly check and update.</span></div>
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<span style="color:black"><img width="957" height="1280" style="width:9.9687in;height:13.3333in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MDU1NDQ1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.5aWZtLazT2wXLvxy1NMInYniHw4nKzE8a_68kKzbSkc"></span><span style="color:black"></span>
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<span style="font-size:12.0pt;color:black">Thanks &amp; Regards,</span><span style="color:black"></span>
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<span style="font-size:12.0pt;color:black"><img width="369" height="109" style="width:3.8437in;height:1.1354in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MDU1NDQ1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W3rUaSmP4m2wlSk7xoNOaYTIl-7KJCiBptXnEq7LhEc" alt="DFBA450F"></span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Radhika Jawle
<br>
<b>Sent:</b> Monday, February 01, 2021 6:44 PM<br>
<b>To:</b> Dipesh Regmi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Vaibhav Ohri &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Nisha Siddiqui &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Niren Dsouza &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Saurav Chakraborty &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2014493] - Conversation with Doreen<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM1C63F90F36A548399192934E844A955F" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dipesh Regmi</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Customer is calming that is not her house. This is the other house with the same number.</span></div>
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<div class="MsoNormal"><span style="color:black">Please investigate and update on priority.
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<span style="font-size:12.0pt;color:black">Thanks &amp; Regards,</span><span style="color:black"></span>
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<span style="font-size:12.0pt;color:black"><img width="369" height="109" style="width:3.8437in;height:1.1354in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MDU1NDQ1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1Fhix8jdGCPPaIA6TiAf22WuPr3QfIX4RnvEjH5SF64" alt="DFBA450F"></span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Dipesh Regmi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, January 30, 2021 4:04 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Radhika Jawle &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Vaibhav Ohri &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Sanjana Suresh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Nisha Siddiqui &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2014493] - Conversation with Doreen</span>
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<div class="MsoNormal"><span style="color:black">Hi Team,</span></div>
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<div class="MsoNormal"><span style="color:black">The order was delivered on 19<sup>th</sup> Jan by OLM driver and shared snap below delivered POD</span></div>
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<span style="color:black"><img width="338" height="397" style="width:3.5208in;height:4.1354in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5MDU1NDQ1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.q48XFu7kfCDjVexk12f0qu4nZLCQ-KRo5K0dVgqZpig"></span><span style="color:black"></span>
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<span lang="EN-GB" style="color:black">Best Regards,</span><span style="color:black"></span>
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<span lang="EN-GB" style="color:black">Dipesh Regmi</span><span style="color:black"></span>
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<span lang="EN-GB" style="color:black">+971-526246726</span><span style="color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, January 30, 2021 12:33 PM<br>
<b>To:</b> Radhika Jawle &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Vaibhav Ohri &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Nisha Siddiqui &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Dipesh Regmi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2014493] - Conversation with Doreen</span>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi team<br>
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Order : 9629375659<br>
AWB: FP011821000320<br>
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Please share the <strong><span style="font-family:-apple-system">POD</span></strong>, as customer is following up continously. </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Thanks&amp;Regard</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On Thu, 28 Jan at 2:35 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi
<a id="OWAAM4AF9372185984A6DA9B1D81AE5C526EB" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dipesh Regmi</span></a>,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Please share the POD, as customer is following up continously.</span><span style="color:black"></span>
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<span style="font-size:12.0pt;font-family:-apple-system;color:black">Thanks &amp; Regards,</span><span style="color:black"></span>
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<span style="font-size:12.0pt;font-family:-apple-system;color:black"><img width="369" height="109" style="width:3.8437in;height:1.1354in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NzQwMzI3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dXtqQUj_rjBUSAaKogMJJA1PowY_c32vNmFZTGP5GD0" alt="DFBA450F"></span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">From: Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 26, 2021 12:21 PM<br>
<b>To:</b> Vaibhav Ohri &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Sanjana Suresh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Nisha Siddiqui
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2014493] - Conversation with Doreen</span><span style="color:black"></span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi team</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Order : 9629375659 </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">AWB: FP011821000320</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
Cust confirmed that he did't received the order so please update us if the delivery team has submit the order to a person there in the place or they left it at the door .</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Thanks </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2014493&amp;data=04%7C01%7CaliMohamed.ahmed%40landmarkgroup.com%7C4153cbb8a41544bfd1db08d8ca6b51e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637481909603314472%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=4QJxra8bAbOLuFo7ZTLZNmn25OB8rqj7lGKmZTWcqoE%3D&amp;reserved=0" target="_blank" rel="noreferrer">
#2014493</a> raised by Doreen (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>).</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On Tue, 26 Jan at 10:16 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">Doreen</span><span style="color:black">
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Any update, Homebox team?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:28 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammed</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Doreen,<br>
Hope you're having a good day.<br>
We have just checked on your order with our delivery team and it is showing as delivered. We have asked them for further proof and the driver has shared that the order was delivered to this address:<br>
We've attached a photo of the address, please check and advise.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:35 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammed</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could please confirm about this ?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:35 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Doreen</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I haven’t received any items . I even called the security . If you you want, you request for the cctv if your driver really came here.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:38 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Doreen</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thats why I messaged immediately when I received a sms telling it was delivered.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:38 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">New</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thanks for your patience. We are working on it. Please give us a few more minutes.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:43 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Doreen</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Still waiting</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:50 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Mohammed</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please contact us within few hours until we get an update we will inform you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:54 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Doreen</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I’d been contacting you guys for a week now.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:55 AM, 26th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I do apologise for inconvenience caused you we would request you contact us after few hours.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:57 AM, 26th Jan</span></div>
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