Subject: RE: Daily performance summary for Livesalesman team for 4th, February, 2021.
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>, Deepak Devasia <[email-masked]>
Cc: saurabh <[email-masked]>, Ankit Arora <[email-masked]>
Date: Mon, 8 Feb 2021 10:49:35 +0000

Hi Niren,

I will get these tickets actioned on a priority.

Regards,

From: Niren Dsouza <[email-masked]>
Sent: Monday, February 8, 2021 2:18 PM
To: Deepak Devasia <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; saurabh <[email-masked]>; Ankit Arora <[email-masked]>
Subject: Re: Daily performance summary for Livesalesman team for 4th, February, 2021.

External email sender, please take precaution.
Hello and Good day!

I have attached a list of the pending  tickets beyond 4 days.
A majority of these are pending with IT due to system restrictions/errors.

Regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

________________________________
From: "deepak devasia" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ankit Arora" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 7, 2021 10:26:01 AM
Subject: RE: Daily performance summary for Livesalesman team for 4th, February, 2021.

Hi Niren / Murtaza,

Thank you for sharing the reports.

Why do we have so many pending beyond 4 days. Where is this stuck.

Regards,
Deepak

  *
Facebook
Ageing
Agents
0-2 days
3-4 days
5-6 days
Grand Total
Abdulsaboor Jawid
4
1
5
Alka Pandey
4
3
2
9
Mohd Adeel Akhter
8
5
1
14
Grand Total
16
9
3
28

  *
Total count of ageing for Whatsapp
Whatsapp
Ageing
Agents
0-2 days
11-15 days
15+ days
3-4 days
5-6 days
7-10 days
Grand Total
Abdulsaboor Jawid
3
1
1
5
Akram Taher Ahmed
2
4
4
3
13
Alka Pandey
1
3
2
1
7
Amir Aziz
4
1
2
3
1
11
Eslam Mohamed
2
3
1
1
7
Hatem Alqirshi
4
3
7
Ibrahem Mahmoud
3
5
5
2
15
Mohammed Atiah
1
3
2
2
8
Mohd Adeel Akhter
2
2
Niren Dsouza
1
1
Tarish Ayubi
1
2
3
Grand Total
19
2
1
26
18
13
79

  *   Total count of ageing for emails:
Emails
Ageing
Agents
0-2 days
3-4 days
5-6 days
7-10 days
Grand Total
Abdulsaboor Jawid
5
2
7
Alka Pandey
1
1
Hatem Alqirshi
8
8
Mohd Adeel Akhter
2
2
1
5
Tarish Ayubi
6
13
1
20
Grand Total
19
17
4
1
41

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 6, 2021 4:37 PM
To: Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>
Subject: Daily performance summary for Livesalesman team for 4th, February, 2021.

External email sender, please take precaution.
Hi.
Good day to you!
Please find listed below the compiled report for the LiveSalesman team for 4th, February,2021.

  *   Total tickets created
Count of Ticket ID
Column Labels
Agents
HB LiveSalesman
HB-LSM-Followup
HB-LSM-WHATSAPP-NOACTION
HomeBox Instagram
HomeBox UAE
Grand Total
Abdulsaboor Jawid
17
3
18
19
57
Alka Pandey
12
2
15
29
Amir Aziz
5
28
33
Hatem Alqirshi
5
3
14
8
30
Ibrahem Mahmoud
2
43
45
Mohammed Atiah
47
47
Niren Dsouza
12
12
Tarish Ayubi
19
15
34
Grand Total
34
15
184
12
42
287

  *
Whatsapp chat report :
Agents
Assigned chats
Resolved chats
Abdulsaboor Jawid
32
38
Alka Pandey
29
27
Amir Aziz
46
49
Hatem Alqirshi
32
35
Ibrahem Mahmoud
107
106
Mohammed Atiah
86
82
Tarish Ayubi
32
34
Grand Total
364
371

  *   Total count of ageing for Facebook:
Facebook
Ageing
Agents
0-2 days
3-4 days
5-6 days
Grand Total
Abdulsaboor Jawid
4
1
5
Alka Pandey
4
3
2
9
Mohd Adeel Akhter
8
5
1
14
Grand Total
16
9
3
28

  *
Total count of ageing for Whatsapp
Whatsapp
Ageing
Agents
0-2 days
11-15 days
15+ days
3-4 days
5-6 days
7-10 days
Grand Total
Abdulsaboor Jawid
3
1
1
5
Akram Taher Ahmed
2
4
4
3
13
Alka Pandey
1
3
2
1
7
Amir Aziz
4
1
2
3
1
11
Eslam Mohamed
2
3
1
1
7
Hatem Alqirshi
4
3
7
Ibrahem Mahmoud
3
5
5
2
15
Mohammed Atiah
1
3
2
2
8
Mohd Adeel Akhter
2
2
Niren Dsouza
1
1
Tarish Ayubi
1
2
3
Grand Total
19
2
1
26
18
13
79

  *   Total count of ageing for emails:
Emails
Ageing
Agents
0-2 days
3-4 days
5-6 days
7-10 days
Grand Total
Abdulsaboor Jawid
5
2
7
Alka Pandey
1
1
Hatem Alqirshi
8
8
Mohd Adeel Akhter
2
2
1
5
Tarish Ayubi
6
13
1
20
Grand Total
19
17
4
1
41

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com