Subject: Re: Daily performance summary for Livesalesman team for 4th, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>, Ankit Arora <[email-masked]>
Date: Mon, 8 Feb 2021 03:17:40 -0700 (MST)

Hello and Good day! 

I have attached a list of the pending tickets beyond 4 days. 
A majority of these are pending with IT due to system restrictions/errors. 

Regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "deepak devasia" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Ankit Arora" <[email-masked]> 
Sent: Sunday, February 7, 2021 10:26:01 AM 
Subject: RE: Daily performance summary for Livesalesman team for 4th, February, 2021. 

Hi Niren / Murtaza, 

Thank you for sharing the reports. 

Why do we have so many pending beyond 4 days. Where is this stuck. 

Regards, 

Deepak 

    * 

Facebook 	

Ageing 			

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

Grand Total 

Abdulsaboor Jawid 	

4 	

1 		

5 

Alka Pandey 	

4 	

3 	

2 	

9 

Mohd Adeel Akhter 	

8 	

5 	

1 	

14 

Grand Total 	

16 	

9 	

3 	

28 

    * Total count of ageing for Whatsapp 

Whatsapp 	

Ageing 						

Agents 	

0-2 days 	

11-15 days 	

15+ days 	

3-4 days 	

5-6 days 	

7-10 days 	

Grand Total 

Abdulsaboor Jawid 	

3 			

1 		

1 	

5 

Akram Taher Ahmed 	

2 			

4 	

4 	

3 	

13 

Alka Pandey 	

1 			

3 	

2 	

1 	

7 

Amir Aziz 	

4 	

1 		

2 	

3 	

1 	

11 

Eslam Mohamed 	

2 			

3 	

1 	

1 	

7 

Hatem Alqirshi 	

4 			

3 			

7 

Ibrahem Mahmoud 	

3 			

5 	

5 	

2 	

15 

Mohammed Atiah 		

1 		

3 	

2 	

2 	

8 

Mohd Adeel Akhter 				

2 			

2 

Niren Dsouza 			

1 				

1 

Tarish Ayubi 					

1 	

2 	

3 

Grand Total 	

19 	

2 	

1 	

26 	

18 	

13 	

79 

    * Total count of ageing for emails: 

Emails 	

Ageing 				

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

Grand Total 

Abdulsaboor Jawid 	

5 	

2 			

7 

Alka Pandey 			

1 		

1 

Hatem Alqirshi 	

8 				

8 

Mohd Adeel Akhter 		

2 	

2 	

1 	

5 

Tarish Ayubi 	

6 	

13 	

1 		

20 

Grand Total 	

19 	

17 	

4 	

1 	

41 

From: Niren Dsouza <[email-masked]> 
Sent: Saturday, February 6, 2021 4:37 PM 
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Cc: saurabh <[email-masked]> 
Subject: Daily performance summary for Livesalesman team for 4th, February, 2021. 

External email sender, please take precaution. 

Hi. 

Good day to you! 

Please find listed below the compiled report for the LiveSalesman team for 4th, February,2021. 

    * Total tickets created 

Count of Ticket ID 	

Column Labels 					

Agents 	

HB LiveSalesman 	

HB-LSM-Followup 	

HB-LSM-WHATSAPP-NOACTION 	

HomeBox Instagram 	

HomeBox UAE 	

Grand Total 

Abdulsaboor Jawid 	

17 	

3 	

18 		

19 	

57 

Alka Pandey 	

12 	

2 	

15 			

29 

Amir Aziz 		

5 	

28 			

33 

Hatem Alqirshi 	

5 	

3 	

14 		

8 	

30 

Ibrahem Mahmoud 		

2 	

43 			

45 

Mohammed Atiah 			

47 			

47 

Niren Dsouza 				

12 		

12 

Tarish Ayubi 			

19 		

15 	

34 

Grand Total 	

34 	

15 	

184 	

12 	

42 	

287 

    * Whatsapp chat report : 

Agents 	

Assigned chats 	

Resolved chats 

Abdulsaboor Jawid 	

32 	

38 

Alka Pandey 	

29 	

27 

Amir Aziz 	

46 	

49 

Hatem Alqirshi 	

32 	

35 

Ibrahem Mahmoud 	

107 	

106 

Mohammed Atiah 	

86 	

82 

Tarish Ayubi 	

32 	

34 

Grand Total 	

364 	

371 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 			

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

Grand Total 

Abdulsaboor Jawid 	

4 	

1 		

5 

Alka Pandey 	

4 	

3 	

2 	

9 

Mohd Adeel Akhter 	

8 	

5 	

1 	

14 

Grand Total 	

16 	

9 	

3 	

28 

    * Total count of ageing for Whatsapp 

Whatsapp 	

Ageing 						

Agents 	

0-2 days 	

11-15 days 	

15+ days 	

3-4 days 	

5-6 days 	

7-10 days 	

Grand Total 

Abdulsaboor Jawid 	

3 			

1 		

1 	

5 

Akram Taher Ahmed 	

2 			

4 	

4 	

3 	

13 

Alka Pandey 	

1 			

3 	

2 	

1 	

7 

Amir Aziz 	

4 	

1 		

2 	

3 	

1 	

11 

Eslam Mohamed 	

2 			

3 	

1 	

1 	

7 

Hatem Alqirshi 	

4 			

3 			

7 

Ibrahem Mahmoud 	

3 			

5 	

5 	

2 	

15 

Mohammed Atiah 		

1 		

3 	

2 	

2 	

8 

Mohd Adeel Akhter 				

2 			

2 

Niren Dsouza 			

1 				

1 

Tarish Ayubi 					

1 	

2 	

3 

Grand Total 	

19 	

2 	

1 	

26 	

18 	

13 	

79 

    * Total count of ageing for emails: 

Emails 	

Ageing 				

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

Grand Total 

Abdulsaboor Jawid 	

5 	

2 			

7 

Alka Pandey 			

1 		

1 

Hatem Alqirshi 	

8 				

8 

Mohd Adeel Akhter 		

2 	

2 	

1 	

5 

Tarish Ayubi 	

6 	

13 	

1 		

20 

Grand Total 	

19 	

17 	

4 	

1 	

41 

Thanks and regards 

Niren D'Souza 

Team Manager 

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