Subject: Re: Instagram app issues.
From: Keyur Bhalshankar <[email-masked]>
To: Shahzeen Rizvi <[email-masked]>, Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 8 Feb 2021 08:53:20 +0000

Hi Team,

Hope you guys are doing well.

The problem that you guys are facing rarely happens. One of the reasons for it is Facebook updating its platform. I have personally faced this issue just once but on other account. So, I think it will be gone now. But just to be safe, replying to people from app will remove this problem.

Thanks and Regards,
Keyur Bhalshankar

Lead - Social Media Execution
Mobile: +91 966 55 44 090
DViO Digital Pvt. Ltd.<https://www.dviodigital.com/>

[https://drive.google.com/a/dviodigital.com/uc?id=1chsaWHeEqKJcnaTrM8177-2lWm3c6acy&export=download]
________________________________
From: Shahzeen Rizvi <[email-masked]>
Sent: Monday, February 8, 2021 1:25 PM
To: Niren Dsouza <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Keyur Bhalshankar <[email-masked]>
Cc: saurabh <[email-masked]>
Subject: RE: Instagram app issues.

Hi Niren,

I would suggest try Insta mobile App, their could be chances of some bug from desktop.

We have not faced this issue before.

Looping in @[email-masked]<mailto:[email-masked]> – Can you please, confirm if you guys have faced similar issue as mentioned in below email from @Niren Dsouza<mailto:[email-masked]>

Thanks,

Shahzeen R

From: Niren Dsouza <[email-masked]>
Sent: Saturday, February 06, 2021 6:56 PM
To: Shahzeen Rizvi <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Subject: Instagram app issues.

External email sender, please take precaution.

Hi Shahzeen,

Just wanted a little clarification. Since yesterday, we have been messaging certain customers and the replies are not going through. They are showing in the message window, however once the window is refreshed the message disappears.

This is not for all customers as we have been communicating with most of them and replies on posts have been successful as well. Is this a known bug in the desktop app or could it be an issue with customer's message settings?Have you'll experienced this issue before?

We have been using the Instagram desktop app to monitor and communicate.

Thanks and regards

Niren D'Souza

Team Manager

[email-masked]<mailto:[email-masked]>

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