Subject: Instagram app issues.
From: Niren Dsouza <[email-masked]>
To: Shahzeen Rizvi <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sat, 6 Feb 2021 07:56:01 -0700 (MST)

Hi Shahzeen, 

Just wanted a little clarification. Since yesterday, we have been messaging certain customers and the replies are not going through. They are showing in the message window, however once the window is refreshed the message disappears. 
This is not for all customers as we have been communicating with most of them and replies on posts have been successful as well. Is this a known bug in the desktop app or could it be an issue with customer's message settings?Have you'll experienced this issue before? 
We have been using the Instagram desktop app to monitor and communicate. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]