Subject: RE: Order #9632142274 AWB#FC013121000248 FW: [#2022693] - Conversation with اللهمأحفظ وطني الامارات??
From: Dipesh Regmi <[email-masked]>
To: Radhika Jawle <[email-masked]>, Vaibhav Ohri <[email-masked]>, Muzahir Abbas <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Sat, 6 Feb 2021 12:54:45 +0000

Hi Gobinda,

Pls check and update that how the driver had collected the amount from customer and cancelled the order without deliver ?

Best Regards,
Dipesh Regmi
+971-526246726

From: Radhika Jawle <[email-masked]>
Sent: Saturday, February 6, 2021 10:11 AM
To: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Home Box <[email-masked]>; Niren Dsouza <[email-masked]>
Subject: Order #9632142274 AWB#FC013121000248 FW: [#2022693] - Conversation with اللهمأحفظ وطني الامارات??
Importance: High

Hi @Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>,

Please be informed that Team took AED 139 from the customer and item was not delivered.

In system order is showing as NDR. Kindly check and update.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 04, 2021 9:00 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2022693] - Conversation with اللهمأحفظ وطني الامارات??

External email sender, please take precaution.
Hi Team,

Order 9632142274
AWB FC013121000248
Cust complaint as he paid AED139 to the delivery guy and the item was not hand over.
Please check . Cust shared driver pic

Please take a look at ticket #2022693<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2022693&data=04%7C01%7CDipesh.Regmi%40landmarkgroup.com%7Ca19083c5f761446192a508d8ca660042%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637481886722394237%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wYyeKyNVhLVQqmDA74JxST6zOcx9YmuW6MsEBju2G%2BM%3D&reserved=0> raised by اللهمأحفظ وطني الامارات ().
Thanks & Regards
On Thu, 4 Feb at 8:56 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
+971 55 919 2055
Driver number
The driver returned the order, why?
I want the amount 139, the request did not give me the driver
07:32 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
You have an amount of 139
07:32 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_3bc999dc376f220f0949687576f8b1d23c8898f8e8beaffe93c0be430d058990/img_1612452823402.jpeg]
07:33 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
👆🏻
07:33 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
The driver did not deliver the order to me, he returned it.
07:35 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
* File attached - c0v66A4yUbKJTjy61tQ944DQ.mp4 *
07:36 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
Please refund the amount of the voucher 139
07:37 PM, 04th Feb
Mohammed
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_138bf6c3c17ef907d6a0a38ad3a611302bf9f0678518b33f76676b6354f81d44/img_1611925045566.png]
Could you please share your order number so that I can assist you further?
08:02 PM, 04th Feb
Mohammed
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_138bf6c3c17ef907d6a0a38ad3a611302bf9f0678518b33f76676b6354f81d44/img_1611925045566.png]
Hi, I'm not getting a response from you. Are we still connected?
08:14 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_3bc999dc376f220f0949687576f8b1d23c8898f8e8beaffe93c0be430d058990/img_1612455323554.jpeg]
08:15 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
* File attached - ZCkwww6RGW4uZ1-XFjUrsVcA.mp4 *
08:16 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
+971 55 919 2055
Driver number
The driver returned the order, why?
I want the amount 139, the request did not give me the driver
08:17 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
Please refund the amount of the voucher 139
08:17 PM, 04th Feb
Mohammed
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_138bf6c3c17ef907d6a0a38ad3a611302bf9f0678518b33f76676b6354f81d44/img_1611925045566.png]
I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.
08:19 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
O OK̸̳͡ We are waiting
08:21 PM, 04th Feb
Mohammed
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_138bf6c3c17ef907d6a0a38ad3a611302bf9f0678518b33f76676b6354f81d44/img_1611925045566.png]
Thank you for your patience and understanding .
08:23 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
🌹
08:24 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
The driver did not give me the goods
08:25 PM, 04th Feb
Mohammed
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_138bf6c3c17ef907d6a0a38ad3a611302bf9f0678518b33f76676b6354f81d44/img_1611925045566.png]
I do apologise for this As soon as we get an update, I will provide you with the resolution.
08:27 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
Thank you
08:31 PM, 04th Feb
Mohammed
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_138bf6c3c17ef907d6a0a38ad3a611302bf9f0678518b33f76676b6354f81d44/img_1611925045566.png]
Please feel free to come back and chat with us if you have any queries in the future and have a wonderful day!
08:32 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
I hope to solve the problem today
08:33 PM, 04th Feb
Mohammed
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_138bf6c3c17ef907d6a0a38ad3a611302bf9f0678518b33f76676b6354f81d44/img_1611925045566.png]
We will do that as soon as possible
08:34 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
We have checked with your order as it was returned.
08:39 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Could you please confirm since your order was Cash on Delivery. Did you pay the driver??
08:39 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
I paid the first driver, and the second driver did not pay again
08:41 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Could you please confirm for which order have you paid??
08:41 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
* File attached - zKXLRKzGs0AwBjEdWPxusjhE.mp4 *
08:43 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
👆🏻
08:43 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
9***************3257
This coupon is 139
08:44 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
Check the coupon
08:45 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
In case your order been cancelled your copon will be refunded.
08:47 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
Application number 9632142274
08:48 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
We're sorry to hear that. Our order cancellation process is very simple. All you need to do is login to your "My Account" section on the website or on the app.Scroll to the "Order" section and choose the order you wish to cancel. From there you can either choose to cancel part of the order or the entire order.
08:49 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
Coupon worth 139 Please deliver the order value of 139
08:49 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
Application number 9632142274

Coupon worth 139 Please deliver the order value of 139
08:49 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
The order you have to pay AED139
08:50 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
We can raise a request to the delivery team to re-deliver it.
08:50 PM, 04th Feb
اللهمأحفظ وطني الامارات🇦🇪
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png]
The 139 was taken in cash by the driver
08:51 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.
08:53 PM, 04th Feb
Abdulsaboor
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png]
Please bear with us we will check with our team and update you shortly.
08:53 PM, 04th Feb
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F446067318010331&data=04%7C01%7CDipesh.Regmi%40landmarkgroup.com%7Ca19083c5f761446192a508d8ca660042%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637481886722404234%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4pX82DZpThmcxMvIj9fHakaWwR0NI4ng2ZBMo2bQSAg%3D&reserved=0>

2022693:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com