Subject: RE: HomeBox Fresh Desk & Facebook Open Tickets 04, Feb 2021
From: Murtaza Kutiyanawala <[email-masked]>
To: Baraa Abukhadra <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Radhika Jawle <[email-masked]>
Date: Thu, 4 Feb 2021 14:29:30 +0000

Thanks Radhika for the detailed report.

@Baraa Abukhadra<mailto:[email-masked]> / @Niren Dsouza<mailto:[email-masked]>

Please check on the below tickets which can be closed from your end.

From: Radhika Jawle <[email-masked]>
Sent: Thursday, February 4, 2021 5:44 PM
To: Murtaza Kutiyanawala <[email-masked]>
Subject: RE: HomeBox Fresh Desk & Facebook Open Tickets 04, Feb 2021

Hi,

Freshdesk

Ticket ID
Remarks
Department
1959089
Customer replied on 2nd Feb, Thanking for the refund processed(we just have to close this ticket, it was not done, hence the ticket is showing in Agening)
LSM
1962272
Customer replies on 3rd Feb, Just need to send the transaction details, It was not done, hence the ticket is showing in Agening)
LSM
1995749
Custoemer replied on 2nd Feb, Refund already processed in My Credit, (just needed to reply)
LSM
1996523
Customer replied on 2nd Feb, Thanking for the refund processed(we just have to close this ticket, it was not done, hence the ticket is showing in Agening)
LSM
1997853
Customer replied on 2nd Feb, Refund already processed(we just have to reply to reply and close)
LSM
2002047
Refund Processed -Closed
2002823
Customer replied on 4th Feb for Refund but the ticket was not responded
LSM
2004136
KSA ticket - was not assing to KSA Group
LSM
2006897
Closed -Collection will be arranged in 2 days.
2010237
Pending collection from LMG
2010658
Custoemer has sent email on 22nd Jan with all the information, still we have asked her for the order number, she again sent the order number on 3rd FEB, its out of warranty, no reply for email.
LSM
2011196
Tciket alreay closed
LSM
2013001
Customer replied on 4th Feb - Issue already rejected customer sent an email again, need to close the ticket.
Crystal
2014869
Arranged  Replacement.
2015199
Email sent to ARAMEX for the POD
2015439
Transaction failed for order more than 6 months.9784087205
2020476
Customer Replied - but the ticket was open
LSM
2025598
Customer sent email on 27th Jan , till date there was no response
Crystal
2027923
KSA ticket - Not fwd to KS team
LSM
2029282
Email sent to Jasim for Missing item.
2029716
Email sent to Vaibhav for POD
2030545
jasim will check and udpate for the missing item.
2031420
Complaint resolved,but not replied to email
Crystal
2031764
Email sent to Vaibhav for POD
2033050
Closed - Email sent to vaibhav to arrange the delivery .
2033052
infomred jasim for the missing item.
2035212
Ticket already closed
LSM
2035504
Emails sent to Vaibhav for collection
2035620
Ticket already closed
LSM
2035844
Ticket already closed
LSM
2035980
refund has been processed but ticket was open
Crystal
2036300
Team has raised the CRM but not replied to email.
Crystal
2036979
Emails sent to Vaibhav
2037022
Team has repleid to customer but ticket was not closed
LSM
2037032
Closed - Customer has  not received the call.

Thanks & Regards,
[DFBA450F]

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 04, 2021 12:22 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Subject: FW: HomeBox Fresh Desk & Facebook Open Tickets 04, Feb 2021

From: Haya Abualhaija <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 10:26 AM
To: Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>
Cc: Baraa Abukhadra <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; [email-masked]' <[email-masked]<mailto:[email-masked]>>; Omar Mostafa <[email-masked]<mailto:[email-masked]>>; Maryam Yahya <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Subject: HomeBox Fresh Desk & Facebook Open Tickets 04, Feb 2021

External email sender, please take precaution.

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Aging
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
>15days
Grand Total

71
18
5
5
8
6
113
ARAMEX

1

1
EmiratesPost

1

1
LMG INTERNAL TEAM
24
2
2
2

30
OLM/LMG Team
3
4
3

1

11
SHIPA

1

1
WAREHOUSE
1
2

1

4
Grand Total
99
27
11
8
10
6
161

Count of Aging
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
>15days
Grand Total
Email
32
7
2
3
3
5
52
Outbound Email
19
2
1
2
2

26
Phone
29
11
6
3
1

50
Portal
19
7
2

4
1
33
Grand Total
99
27
11
8
10
6
161

Count of Aging
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
7-10 days
11-15 days
>15days
Grand Total
Crystel Homebox UAE Team
49
12
7
4
3

75
Basil Atef Alshwabkeh
3

3
Heider.Sulaimawi Hatem Sulaimawi
3

1
1

5
Kareem soufan
3

3
lara Khalil AL Shaikh
2

2
maryam kifah yahya

1

1
Omar Imad Mostafa
21
9
6
3
2

41
raneem khalil kokash
3
1

4
raneen.baabaad Fakhr-ildeen Baabad
3

3
Rua'a Abukaff
10
1
1

12
Sireen.abdeljabbar abd sireen1993
1

1
HomeBox UAE
50
15
4
4
7
6
86
Abdulsaboor Jawid
6

1

7
Ali Mohamed Ahmed
7

7
Alka Pandey

4

3
7
Amir Aziz

1
1
Hatem Alqirshi

5
4

1

10
Khaled Hegazy
7

7
Mohd Adeel Akhter
8
5

4
4

21
Omar Imad Mostafa

1
1
Radhika Jawle
9

9
Saurav Chakraborty

1
1
Sireen.abdeljabbar abd sireen1993

1

1
Tarish Ayubi
13
1

14
Grand Total
99
27
11
8
10
6
161

Facebook Tickets:

Count of Aging
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
Grand Total
Open
3

3
Waiting on Customer
27
15
2
44
Waiting on Third Party
3
1
2
6
Grand Total
33
16
4
53

Count of Aging
Column Labels

Row Labels
0-2 Day
3-4 Days
5-6 Days
Grand Total
Abdulsaboor Jawid
2
3

5
Alka Pandey
21
4
3
28
Mohd Adeel Akhter
8
1

9
Niren Dsouza

1

1
No Agent
2

2
Saurav Chakraborty

7
1
8
Grand Total
33
16
4
53

Best Regards,

Haya Abualhaija
Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 787717185
E: [email-masked]<mailto:[email-masked]>
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