Subject: RE: Pickup Status Order # 9615462036 AWB# 46043719223FW: [#1933341] - Complaint
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Radhika Jawle <[email-masked]>
Cc: Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Thu, 4 Feb 2021 12:45:36 +0000

Dear,

Shipment was picked up and is under return process.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Vijesh Chirakkal
Sent: Thursday, February 4, 2021 3:37 PM
To: Radhika Jawle <[email-masked]>; Tanveer Sawant <[email-masked]>; Shahazad Kallittavalappil <[email-masked]>; Asha Dsouza <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>
Cc: ALL DXB DOM - Banks e-Commerce <[email-masked]>; Niren Dsouza <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: RE: Pickup Status Order # 9615462036 AWB# 46043719223FW: [#1933341] - Complaint

++@Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Regards,
Vijesh Chirakkal
E Commerce Operation
aramex International LLC

For a Greener Planet, please don’t print this email unless necessary

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 4:35 PM
To: Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Asha Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Saurav Chakraborty <[email-masked]<mailto:[email-masked]>>
Subject: Pickup Status Order # 9615462036 AWB# 46043719223FW: [#1933341] - Complaint
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Kindly update the pickup status as customer is following up for refund.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 04, 2021 4:30 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1933341] - Complaint

External email sender, please take precaution.
Hi Team,

Order 9615462036
AWB 46043719223
RMA 1000203214
Dear team RMA raised on 22nd Nov 2020 , However please check and process refund.

Please take a look at ticket #1933341<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1933341&data=04%7C01%7CVijesh%40aramex.com%7Ce2d6dcaa21084ef5fb5c08d8c9094501%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637480388952659894%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9wxWAIhurg%2BFID7qUavl7iqMunA6AHbB97X%2F2uY5ZgY%3D&reserved=0> raised by Sophie Nicolas ([email-masked]<mailto:[email-masked]>).
Thanks & Regards
On Wed, 3 Feb at 2:40 PM , Sophie Nicolas <[email-masked]<mailto:[email-masked]>> wrote:
Hello,

I still have not received my refund yet. How much longer will it take to reflect on my account?

Sincerely,
Sophia

On 25 Jan 2021, at 5:15 PM, Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sophie,

Thank you for getting in touch with us.

Please accept our apologies for the inconvenience caused to you.

​As per the records product has been reach to the warehouse, we have sent the reminder to the concerned team to process the refund on urgent basis.

Feel free to get in touch with us for further assistance.

Your friends,
The HomeBox Support Team

On Mon, 25 Jan at 10:54 AM , Sophie Nicolas <[email-masked]<mailto:[email-masked]>> wrote:
Hello,

It has been over a week and I still did not hear from you. I do not comprehend how the courier team’s mistake is related to my refund. Refund me back the money. It is my right as a customer to get back what I am owed. This has dragged long enough.

Sincerely,
Sophia

On 14 Jan 2021, at 12:51 PM, Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sophie

Thank you for getting in touch with us.

Please allow us sometime as we are checking with our courier team and will update you.

Feel free to get in touch with us for further assistance.

Your friends,
The HelpHBAE Support Team

1933341:1125156
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