Subject: HomeBox Fresh Desk & Facebook Open Tickets 04, Feb 2021
From: Haya Abualhaija <[email-masked]>
To: "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>
Cc: Baraa Abukhadra <[email-masked]>, "[email-masked]'" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Omar Mostafa <[email-masked]>, "Maryam Yahya" <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Thu, 4 Feb 2021 06:25:52 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Aging

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

>15days

Grand Total

71

18

5

5

8

6

113

ARAMEX

1

1

EmiratesPost

1

1

LMG INTERNAL TEAM

24

2

2

2

30

OLM/LMG Team

3

4

3

1

11

SHIPA

1

1

WAREHOUSE

1

2

1

4

Grand Total

99

27

11

8

10

6

161

Count of Aging

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

>15days

Grand Total

Email

32

7

2

3

3

5

52

Outbound Email

19

2

1

2

2

26

Phone

29

11

6

3

1

50

Portal

19

7

2

4

1

33

Grand Total

99

27

11

8

10

6

161

Count of Aging

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

>15days

Grand Total

Crystel Homebox UAE Team

49

12

7

4

3

75

Basil Atef Alshwabkeh

3

3

Heider.Sulaimawi Hatem Sulaimawi

3

1

1

5

Kareem soufan

3

3

lara Khalil AL Shaikh

2

2

maryam kifah yahya

1

1

Omar Imad Mostafa

21

9

6

3

2

41

raneem khalil kokash

3

1

4

raneen.baabaad Fakhr-ildeen Baabad

3

3

Rua'a Abukaff

10

1

1

12

Sireen.abdeljabbar abd sireen1993

1

1

HomeBox UAE

50

15

4

4

7

6

86

Abdulsaboor Jawid

6

1

7

Ali Mohamed Ahmed

7

7

Alka Pandey

4

3

7

Amir Aziz

1

1

Hatem Alqirshi

5

4

1

10

Khaled Hegazy

7

7

Mohd Adeel Akhter

8

5

4

4

21

Omar Imad Mostafa

1

1

Radhika Jawle

9

9

Saurav Chakraborty

1

1

Sireen.abdeljabbar abd sireen1993

1

1

Tarish Ayubi

13

1

14

Grand Total

99

27

11

8

10

6

161

Facebook Tickets:

Count of Aging

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

Grand Total

Open

3

3

Waiting on Customer

27

15

2

44

Waiting on Third Party

3

1

2

6

Grand Total

33

16

4

53

Count of Aging

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

Grand Total

Abdulsaboor Jawid

2

3

5

Alka Pandey

21

4

3

28

Mohd Adeel Akhter

8

1

9

Niren Dsouza

1

1

No Agent

2

2

Saurav Chakraborty

7

1

8

Grand Total

33

16

4

53

Best Regards,

Haya Abualhaija
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 787717185

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

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