Subject: Fwd: Open fresh desk tickets beyond 4 days
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Wed, 3 Feb 2021 08:54:49 -0700 (MST)

Kindly check these tickets and close them or rectify them as required. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "Saurav Chakraborty" <[email-masked]> 
Sent: Wednesday, February 3, 2021 8:18:48 PM 
Subject: RE: Open fresh desk tickets beyond 4 days 

Please consider this as final sheet, need to close urgent. 

	

Ticket ID 	

Subject 	

Status 	

Priority 	

Source 	

Type 	

Agent 	

Group 	

Created 	

date 	

ageing 	

Closed time 	

Order No 	

3RD PARTY SENT TO 	

Party Name 	

Issue Type 	

Full name 	

Contact ID 

2014365 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

10 	

7-10 days 	

	

	

هيا مسفر 	

[ mailto:[email-masked] | [email-masked] ] 

2017759 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

basma alhorane 	

[ mailto:[email-masked] | [email-masked] ] 

2018442 	

Article Feedback - How can I return my Click & Collect order? 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Alka Pandey 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

6.27E+09 	

	

umair 	

[ mailto:[email-masked] | [email-masked] ] 

2019382 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Amir Aziz 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

6.26E+09 	

	

Safa 	

[ mailto:[email-masked] | [email-masked] ] 

2019643 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

سلطان 	

[ mailto:[email-masked] | [email-masked] ] 

2019712 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

نوره محمد 	

[ mailto:[email-masked] | [email-masked] ] 

2019742 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

فيصل ابراهيم السنبل 	

[ mailto:[email-masked] | [email-masked] ] 

2019888 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

Haya Z 	

[ mailto:[email-masked] | [email-masked] ] 

2020864 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

علي 	

[ mailto:[email-masked] | [email-masked] ] 

2020867 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

0 	

	

علي 	

[ mailto:[email-masked] | [email-masked] ] 

2020989 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

عبير الشمري 	

[ mailto:[email-masked] | [email-masked] ] 

2021027 	

شكوى بخصوص كسر في طاولة طعام بسبب عمال التركيب 	

Waiting on Customer 	

Low 	

Email 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

Hakami119754 	

[ mailto:[email-masked] | [email-masked] ] 

2021033 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

نوره المطيري 	

[ mailto:[email-masked] | [email-masked] ] 

2021042 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

فاطمه 	

[ mailto:[email-masked] | [email-masked] ] 

2021069 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

مواهب 	

[ mailto:[email-masked] | [email-masked] ] 

2021112 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

اسيل مفيد الشمالي 	

[ mailto:[email-masked] | [email-masked] ] 

2021200 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

نوره الزهراني 	

[ mailto:[email-masked] | [email-masked] ] 

2021257 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

محمد الحازمي 	

[ mailto:[email-masked] | [email-masked] ] 

2021339 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

محمد الخواجه 	

[ mailto:[email-masked] | [email-masked] ] 

2021838 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

بتول 	

[ mailto:[email-masked] | [email-masked] ] 

2023185 	

# MOC -Out bound -6498474218- Scanning pending 	

Waiting on Third Party 	

Urgent 	

Phone 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

6.5E+09 	

INTERNAL 	

WAREHOUSE 	

IBW-RMA RETURN STATUS 	

Mandm8887 	

[ mailto:[email-masked] | [email-masked] ] 

2024899 	

Delivery 	

Waiting on Third Party 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

Zaina 	

[ mailto:[email-masked] | [email-masked] ] 

2025266 	

Open 	

Low 	

Email 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

Dorrah Albohligah 	

[ mailto:[email-masked] | [email-masked] ] 

2025636 	

Damaged product 	

Waiting on Third Party 	

Low 	

Phone 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

6.27E+09 	

COURIER 	

LMG INTERNAL TEAM 	

LMG-OTHERS 	

Um Barhoom 	

[ mailto:[email-masked] | [email-masked] ] 

2025735 	

Landmark Group 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Tarish Ayubi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Muhammad 	

[ mailto:[email-masked] | [email-masked] ] 

2026001 	

Fwd: لون غير مطابق لطلبي 	

Open 	

Low 	

Email 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Saeedalassaf 	

[ mailto:[email-masked] | [email-masked] ] 

2026630 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Mohd Adeel Akhter 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

حسن الفيفي 	

[ mailto:[email-masked] | [email-masked] ] 

2026696 	

Re: شكرًا لاستلام طلبك 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Mohd Adeel Akhter 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

sosah alamri 	

[ mailto:[email-masked] | [email-masked] ] 

2026834 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

6.26E+09 	

	

صالحه محمد 	

[ mailto:[email-masked] | [email-masked] ] 

2027390 	

Feedback or suggestions 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

مبارك ثابت القحطاني 	

[ mailto:[email-masked] | [email-masked] ] 

2027463 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

ام مشاري 	

[ mailto:[email-masked] | [email-masked] ] 

2027470 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

محمد علي 	

[ mailto:[email-masked] | [email-masked] ] 

2027487 	

Shukran 	

Waiting on Customer 	

Low 	

Portal 	

Shukran 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Naeem Khan 	

[ mailto:[email-masked] | [email-masked] ] 

2027542 	

Click & Collect 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

عبدالله المالكي 	

[ mailto:[email-masked] | [email-masked] ] 

2027546 	

Promotions or Gift Vouchers 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

أنس العنزي 	

[ mailto:[email-masked] | [email-masked] ] 

2027645 	

6267484453 - wrong items 	

Waiting on Third Party 	

Urgent 	

Phone 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

6.27E+09 	

	

Arish Ibrahim laila 	

[ mailto:[email-masked] | [email-masked] ] 

2027674 	

Shukran 	

Waiting on Customer 	

Low 	

Portal 	

Shukran 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Zyad saad 	

[ mailto:[email-masked] | [email-masked] ] 

2027841 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

خالد سعود محمد الزهراني 	

[ mailto:[email-masked] | [email-masked] ] 

2027982 	

Returns 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

عوض سالم الشهراني 	

[ mailto:[email-masked] | [email-masked] ] 

2028004 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

سعيد أحمد الشهري 	

[ mailto:[email-masked] | [email-masked] ] 

2028018 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Majid alabbad 	

[ mailto:[email-masked] | [email-masked] ] 

2028129 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

عبدالله خالد 	

[ mailto:[email-masked] | [email-masked] ] 

2028182 	

Shukran 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

ام فراس 	

[ mailto:[email-masked] | [email-masked] ] 

2028250 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

0 	

	

سلطان 	

[ mailto:[email-masked] | [email-masked] ] 

2028349 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

تركي الحارثي 	

[ mailto:[email-masked] | [email-masked] ] 

2028379 	

Product information 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.27E+09 	

	

نادر المطيري 	

[ mailto:[email-masked] | [email-masked] ] 

2028499 	

Delivery 	

Open 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

نايف رفاعي 	

[ mailto:[email-masked] | [email-masked] ] 

2028747 	

Delivery of Items Order Number #6268211129 - Kashif Mushtaq 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

0 	

	

Kashif Mushtaq 	

[ mailto:[email-masked] | [email-masked] ] 

2028885 	

إسترجاع المبلغ النقدي للطلب رقم 6245721379 	

Waiting on Third Party 	

Low 	

Email 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.25E+09 	

COURIER 	

ARAMEX 	

MOHAMED REDA 	

[ mailto:[email-masked] | [email-masked] ] 

2029081 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

Sulwan Att 	

[ mailto:[email-masked] | [email-masked] ] 

2029235 	

Delivery 	

Waiting on Third Party 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

جواهر 	

[ mailto:[email-masked] | [email-masked] ] 

2029679 	

damaged item return 	

Waiting on Third Party 	

Low 	

Phone 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.27E+09 	

	

Saharhassan888 	

[ mailto:[email-masked] | [email-masked] ] 

2029692 	

Re: Sorry, we had to cancel part of your order. 	

Waiting on Customer 	

Low 	

Email 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

9.63E+09 	

	

cristina jurao 	

[ mailto:[email-masked] | [email-masked] ] 

2029918 	

سحب من الرصيد بدون عملية شراء 	

Waiting on Customer 	

Low 	

Email 	

Complaints 	

Amir Aziz 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.25E+09 	

	

Weam Fowzi 	

[ mailto:[email-masked] | [email-masked] ] 

2030743 	

Delivery 	

Open 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

Wdha Aldweesh 	

[ mailto:[email-masked] | [email-masked] ] 

2031370 	

MOC - Scan - 6261159045 	

Waiting on Third Party 	

Urgent 	

Phone 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.26E+09 	

INTERNAL 	

OLM/LMG Team 	

Collection Follow Up 	

Y.s.a11 	

[ mailto:[email-masked] | [email-masked] ] 

2031748 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

سحايب 	

[ mailto:[email-masked] | [email-masked] ] 

2032038 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

Hassan Alyami 	

[ mailto:[email-masked] | [email-masked] ] 

2032157 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

سلطان 	

[ mailto:[email-masked] | [email-masked] ] 

2032351 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

فاطمة 	

[ mailto:[email-masked] | [email-masked] ] 

2032756 	

Re: Order confirmed! 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

Khurram Ahmed 	

[ mailto:[email-masked] | [email-masked] ] 

2032825 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

ليلى حدادي 	

[ mailto:[email-masked] | [email-masked] ] 

2033343 	

Returns 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

ماجد 	

[ mailto:[email-masked] | [email-masked] ] 

2033381 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

رغد العنزي 	

[ mailto:[email-masked] | [email-masked] ] 

2033387 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

سلطانه 	

[ mailto:[email-masked] | [email-masked] ] 

2033843 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

Shamim 	

[ mailto:[email-masked] | [email-masked] ] 

2034067 	

High Priority 	

Waiting on Customer 	

Low 	

Email 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

1825 Majed 	

[ mailto:[email-masked] | [email-masked] ] 

2034300 	

Click & Collect 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

Sara 	

[ mailto:[email-masked] | [email-masked] ] 

2034347 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

ناصر العجمي 	

[ mailto:[email-masked] | [email-masked] ] 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Yahia Taha 
Sent: Wednesday, February 3, 2021 5:33 PM 
To: Niren Dsouza <[email-masked]> 
Cc: Hasan Razakhan <[email-masked]>; Saurav Chakraborty <[email-masked]>; saurabh <[email-masked]>; Deepak Devasia <[email-masked]> 
Subject: Open fresh desk tickets beyond 4 days 

Dear Niren, 

Could you please check and assign one team member to close below tickets , please send to me in case of any follow up required to close. 

	

Ticket ID 	

Subject 	

Status 	

Priority 	

Source 	

Type 	

Agent 	

Group 	

Created 	

date 	

ageing 	

Closed time 	

Order No 	

3RD PARTY SENT TO 	

Party Name 	

Issue Type 	

Full name 	

Contact ID 

2014365 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

10 	

7-10 days 	

	

	

هيا مسفر 	

[ mailto:[email-masked] | [email-masked] ] 

2017759 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

basma alhorane 	

[ mailto:[email-masked] | [email-masked] ] 

2018442 	

Article Feedback - How can I return my Click & Collect order? 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Alka Pandey 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

6.27E+09 	

	

umair 	

[ mailto:[email-masked] | [email-masked] ] 

2019382 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Amir Aziz 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

6.26E+09 	

	

Safa 	

[ mailto:[email-masked] | [email-masked] ] 

2019643 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

سلطان 	

[ mailto:[email-masked] | [email-masked] ] 

2019712 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

نوره محمد 	

[ mailto:[email-masked] | [email-masked] ] 

2019742 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

فيصل ابراهيم السنبل 	

[ mailto:[email-masked] | [email-masked] ] 

2019888 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

Haya Z 	

[ mailto:[email-masked] | [email-masked] ] 

2020864 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

	

	

علي 	

[ mailto:[email-masked] | [email-masked] ] 

2020867 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

9 	

7-10 days 	

0 	

	

علي 	

[ mailto:[email-masked] | [email-masked] ] 

2020989 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

عبير الشمري 	

[ mailto:[email-masked] | [email-masked] ] 

2021027 	

شكوى بخصوص كسر في طاولة طعام بسبب عمال التركيب 	

Waiting on Customer 	

Low 	

Email 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

Hakami119754 	

[ mailto:[email-masked] | [email-masked] ] 

2021033 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

نوره المطيري 	

[ mailto:[email-masked] | [email-masked] ] 

2021042 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

فاطمه 	

[ mailto:[email-masked] | [email-masked] ] 

2021069 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

مواهب 	

[ mailto:[email-masked] | [email-masked] ] 

2021112 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

اسيل مفيد الشمالي 	

[ mailto:[email-masked] | [email-masked] ] 

2021200 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

نوره الزهراني 	

[ mailto:[email-masked] | [email-masked] ] 

2021257 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

محمد الحازمي 	

[ mailto:[email-masked] | [email-masked] ] 

2021339 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

محمد الخواجه 	

[ mailto:[email-masked] | [email-masked] ] 

2021838 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

8 	

7-10 days 	

	

	

بتول 	

[ mailto:[email-masked] | [email-masked] ] 

2024899 	

Delivery 	

Waiting on Third Party 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

Zaina 	

[ mailto:[email-masked] | [email-masked] ] 

2025266 	

Open 	

Low 	

Email 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

Dorrah Albohligah 	

[ mailto:[email-masked] | [email-masked] ] 

2025735 	

Landmark Group 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Tarish Ayubi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Muhammad 	

[ mailto:[email-masked] | [email-masked] ] 

2026001 	

Fwd: لون غير مطابق لطلبي 	

Open 	

Low 	

Email 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Saeedalassaf 	

[ mailto:[email-masked] | [email-masked] ] 

2026630 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Mohd Adeel Akhter 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

حسن الفيفي 	

[ mailto:[email-masked] | [email-masked] ] 

2026696 	

Re: شكرًا لاستلام طلبك 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Mohd Adeel Akhter 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

sosah alamri 	

[ mailto:[email-masked] | [email-masked] ] 

2026834 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

6.26E+09 	

	

صالحه محمد 	

[ mailto:[email-masked] | [email-masked] ] 

2027390 	

Feedback or suggestions 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

مبارك ثابت القحطاني 	

[ mailto:[email-masked] | [email-masked] ] 

2027463 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

ام مشاري 	

[ mailto:[email-masked] | [email-masked] ] 

2027470 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

محمد علي 	

[ mailto:[email-masked] | [email-masked] ] 

2027487 	

Shukran 	

Waiting on Customer 	

Low 	

Portal 	

Shukran 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Naeem Khan 	

[ mailto:[email-masked] | [email-masked] ] 

2027542 	

Click & Collect 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

0 	

	

عبدالله المالكي 	

[ mailto:[email-masked] | [email-masked] ] 

2027546 	

Promotions or Gift Vouchers 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

أنس العنزي 	

[ mailto:[email-masked] | [email-masked] ] 

2027645 	

6267484453 - wrong items 	

Waiting on Third Party 	

Urgent 	

Phone 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

6.27E+09 	

	

Arish Ibrahim laila 	

[ mailto:[email-masked] | [email-masked] ] 

2027674 	

Shukran 	

Waiting on Customer 	

Low 	

Portal 	

Shukran 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Zyad saad 	

[ mailto:[email-masked] | [email-masked] ] 

2027841 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

خالد سعود محمد الزهراني 	

[ mailto:[email-masked] | [email-masked] ] 

2027982 	

Returns 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

عوض سالم الشهراني 	

[ mailto:[email-masked] | [email-masked] ] 

2028004 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

سعيد أحمد الشهري 	

[ mailto:[email-masked] | [email-masked] ] 

2028018 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

Majid alabbad 	

[ mailto:[email-masked] | [email-masked] ] 

2028129 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

عبدالله خالد 	

[ mailto:[email-masked] | [email-masked] ] 

2028182 	

Shukran 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

7 	

7-10 days 	

	

	

ام فراس 	

[ mailto:[email-masked] | [email-masked] ] 

2028250 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

0 	

	

سلطان 	

[ mailto:[email-masked] | [email-masked] ] 

2028349 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

تركي الحارثي 	

[ mailto:[email-masked] | [email-masked] ] 

2028379 	

Product information 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.27E+09 	

	

نادر المطيري 	

[ mailto:[email-masked] | [email-masked] ] 

2028499 	

Delivery 	

Open 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

نايف رفاعي 	

[ mailto:[email-masked] | [email-masked] ] 

2028747 	

Delivery of Items Order Number #6268211129 - Kashif Mushtaq 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

0 	

	

Kashif Mushtaq 	

[ mailto:[email-masked] | [email-masked] ] 

2029081 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

Sulwan Att 	

[ mailto:[email-masked] | [email-masked] ] 

2029235 	

Delivery 	

Waiting on Third Party 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

جواهر 	

[ mailto:[email-masked] | [email-masked] ] 

2029679 	

damaged item return 	

Waiting on Third Party 	

Low 	

Phone 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.27E+09 	

	

Saharhassan888 	

[ mailto:[email-masked] | [email-masked] ] 

2029692 	

Re: Sorry, we had to cancel part of your order. 	

Waiting on Customer 	

Low 	

Email 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

9.63E+09 	

	

cristina jurao 	

[ mailto:[email-masked] | [email-masked] ] 

2029918 	

سحب من الرصيد بدون عملية شراء 	

Waiting on Customer 	

Low 	

Email 	

Complaints 	

Amir Aziz 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

6.25E+09 	

	

Weam Fowzi 	

[ mailto:[email-masked] | [email-masked] ] 

2030743 	

Delivery 	

Open 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

Wdha Aldweesh 	

[ mailto:[email-masked] | [email-masked] ] 

2031748 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

6 	

5-6 Days 	

	

	

سحايب 	

[ mailto:[email-masked] | [email-masked] ] 

2032038 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

Hassan Alyami 	

[ mailto:[email-masked] | [email-masked] ] 

2032157 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

سلطان 	

[ mailto:[email-masked] | [email-masked] ] 

2032351 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

فاطمة 	

[ mailto:[email-masked] | [email-masked] ] 

2032756 	

Re: Order confirmed! 	

Waiting on Third Party 	

Low 	

Email 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

Khurram Ahmed 	

[ mailto:[email-masked] | [email-masked] ] 

2032825 	

Product information 	

Waiting on Customer 	

Low 	

Portal 	

Pre Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

ليلى حدادي 	

[ mailto:[email-masked] | [email-masked] ] 

2033343 	

Returns 	

Waiting on Third Party 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

ماجد 	

[ mailto:[email-masked] | [email-masked] ] 

2033381 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

رغد العنزي 	

[ mailto:[email-masked] | [email-masked] ] 

2033387 	

Returns 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

سلطانه 	

[ mailto:[email-masked] | [email-masked] ] 

2033843 	

Returns 	

Open 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

Shamim 	

[ mailto:[email-masked] | [email-masked] ] 

2034067 	

High Priority 	

Waiting on Customer 	

Low 	

Email 	

Post Order Inquiry 	

Abdulsaboor Jawid 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

0 	

	

1825 Majed 	

[ mailto:[email-masked] | [email-masked] ] 

2034300 	

Click & Collect 	

Waiting on Customer 	

Low 	

Portal 	

Complaints 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

Sara 	

[ mailto:[email-masked] | [email-masked] ] 

2034347 	

Delivery 	

Waiting on Customer 	

Low 	

Portal 	

Post Order Inquiry 	

Hatem Alqirshi 	

HomeBox KSA 	

######## 	

5 	

5-6 Days 	

	

	

ناصر العجمي 	

[ mailto:[email-masked] | [email-masked] ] 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com