Subject: Re: Daily performance summary for Livesalesman team for 1st, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>, Ankit Arora <[email-masked]>
Date: Wed, 3 Feb 2021 05:13:36 -0700 (MST)

Hi Deepak, 

We've got a total of 10 agents at any time working for UAE and the KSA emails that we're getting in. 
We've got a few cases pending beyond the 4 day time frame that was established. 
These cases have been escalated to Radhika and Murtaza and we're working actively to close them as soon as possible. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "deepak devasia" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Ankit Arora" <[email-masked]> 
Sent: Wednesday, February 3, 2021 10:01:35 AM 
Subject: RE: Daily performance summary for Livesalesman team for 1st, February, 2021. 

Hi Niren, 

How many agents are working for UAE ? 

Also, why do we have so many open tickets ageing beyond 4 days. 

Regards, 

Deepak 

From: Niren Dsouza <[email-masked]> 
Sent: Tuesday, February 2, 2021 7:34 PM 
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Cc: saurabh <[email-masked]> 
Subject: Daily performance summary for Livesalesman team for 1st, February, 2021. 

External email sender, please take precaution. 

Hi. 

Please find below the daily performance summary for the LiveSalesman team for 1st February,2021. 

    * Total count of tickets: 

Count of Ticket ID 	

Column Labels 					

Row Labels 	

HB LiveSalesman 	

HB-LSM-Followup 	

HB-LSM-WHATSAPP-NOACTION 	

HomeBox Instagram 	

HomeBox UAE 	

Grand Total 

Abdulsaboor Jawid 	

5 	

1 	

28 		

1 	

35 

Akram Taher Ahmed 		

4 	

35 			

39 

Alka Pandey 	

5 	

2 	

11 		

13 	

31 

Amir Aziz 		

3 	

39 			

42 

Eslam Mohamed 		

1 	

45 			

46 

Hatem Alqirshi 			

4 		

6 	

10 

Mohammed Atiah 		

2 	

33 			

35 

Mohd Adeel Akhter 		

1 	

4 		

16 	

21 

Niren Dsouza 	

1 		

1 			

2 

No Agent 	

6 			

1 		

7 

Saurav Chakraborty 	

13 		

4 	

7 		

24 

Tarish Ayubi 			

24 		

8 	

32 

Grand Total 	

30 	

14 	

228 	

8 	

44 	

324 

    * Total Whatsapp chat report: 

Agents 	

Total chats assigned 	

Total resolved 

Abdulsaboor Jawid 	

41 	

43 

Adeel Akhter 	

6 	

6 

Akram Ahmed 	

56 	

55 

Alka Pandey 	

28 	

26 

Amir Aziz 	

56 	

55 

Eslam Mohamed 	

76 	

76 

Hatem Alqirshi 	

8 	

8 

Mohammed Atiah 	

68 	

66 

Niren Dsouza 	

1 	

1 

Saurav Chakraborty 	

4 	

9 

Tarish Ayubi 	

36 	

33 

Grand Total 	

380 	

378 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 		

Agents 	

0-2 days 	

3-4 days 	

Grand Total 

Abdulsaboor Jawid 	

3 		

3 

Alka Pandey 	

17 		

17 

Hatem Alqirshi 		

1 	

1 

Mohd Adeel Akhter 	

2 		

2 

Niren Dsouza 	

1 		

1 

Saurav Chakraborty 	

9 		

9 

Grand Total 	

32 	

1 	

33 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Abdulsaboor Jawid 	

2 					

2 

Akram Taher Ahmed 	

6 	

2 		

1 		

9 

Alka Pandey 	

4 	

1 			

1 	

6 

Amir Aziz 	

4 	

1 	

2 			

7 

Eslam Mohamed 	

4 	

1 				

5 

Hatem Alqirshi 	

3 					

3 

Ibrahem Mahmoud 	

3 	

2 	

1 	

1 		

7 

Mohammed Atiah 	

6 	

1 	

1 	

2 		

10 

Mohd Adeel Akhter 	

2 					

2 

Niren Dsouza 					

1 	

1 

No Agent 		

1 		

1 		

2 

Saurav Chakraborty 				

1 		

1 

Tarish Ayubi 	

3 					

3 

Grand Total 	

37 	

9 	

4 	

6 	

2 	

58 

Please feel free to reach out for any further clarifications. 

Thanks and regards 

Niren D'Souza 

Team Manager 

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