Subject: RE: [#2014493] - Conversation with Doreen
From: Radhika Jawle <[email-masked]>
To: Dipesh Regmi <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Sanjana Suresh <[email-masked]>, Nisha Siddiqui <[email-masked]>, Home Box <[email-masked]>, Niren Dsouza <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Wed, 3 Feb 2021 09:16:32 +0000

HI @Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]>,

Kindly update as customer is continuously following up.

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle <[email-masked]>
Sent: Monday, February 01, 2021 6:52 PM
To: Dipesh Regmi <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Sanjana Suresh <[email-masked]>; Nisha Siddiqui <[email-masked]>; Home Box <[email-masked]>; Niren Dsouza <[email-masked]>; Saurav Chakraborty <[email-masked]>
Subject: RE: [#2014493] - Conversation with Doreen
Importance: High

Hi @Dipesh Regmi<mailto:[email-masked]>,

Below is the photo of the customer door. Kindly check and update.

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle
Sent: Monday, February 01, 2021 6:44 PM
To: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Saurav Chakraborty <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2014493] - Conversation with Doreen
Importance: High

Hi @Dipesh Regmi<mailto:[email-masked]>,

Customer is calming that is not her house. This is the other house with the same number.

Please investigate and update on priority.

Thanks & Regards,
[DFBA450F]

From: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 30, 2021 4:04 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2014493] - Conversation with Doreen

Hi Team,

The order was delivered on 19th Jan by OLM driver and shared snap below delivered POD

Best Regards,
Dipesh Regmi
+971-526246726

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 30, 2021 12:33 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#2014493] - Conversation with Doreen

External email sender, please take precaution.

Hi team

Order : 9629375659
AWB: FP011821000320

Please share the POD, as customer is following up continously.

Thanks&Regard
On Thu, 28 Jan at 2:35 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi @Dipesh Regmi<mailto:[email-masked]>,

Please share the POD, as customer is following up continously.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 12:21 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2014493] - Conversation with Doreen

External email sender, please take precaution.
Hi team

Order : 9629375659
AWB: FP011821000320

Cust confirmed that he did't received the order so please update us if the delivery team has submit the order to a person there in the place or they left it at the door .

Thanks
​
Please take a look at ticket #2014493<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2014493&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3f4ca4c2e9654d14095c08d8c6c0fd4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477879470123622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7eolzojO6psapdx0Llx4t2xZeowWwhE0HQGxo6hbU5E%3D&reserved=0> raised by Doreen ([email-masked]<mailto:[email-masked]>).

On Tue, 26 Jan at 10:16 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Doreen
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png]
Any update, Homebox team?
09:28 AM, 26th Jan
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Hi Doreen,
Hope you're having a good day.
We have just checked on your order with our delivery team and it is showing as delivered. We have asked them for further proof and the driver has shared that the order was delivered to this address:
We've attached a photo of the address, please check and advise.
09:35 AM, 26th Jan
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Could please confirm about this ?
09:35 AM, 26th Jan
Doreen
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png]
I haven’t received any items . I even called the security . If you you want, you request for the cctv if your driver really came here.
09:38 AM, 26th Jan
Doreen
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png]
Thats why I messaged immediately when I received a sms telling it was delivered.
09:38 AM, 26th Jan
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thanks for your patience. We are working on it. Please give us a few more minutes.
09:43 AM, 26th Jan
Doreen
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png]
Still waiting
09:50 AM, 26th Jan
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Please contact us within few hours until we get an update we will inform you
09:54 AM, 26th Jan
Doreen
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/D.png]
I’d been contacting you guys for a week now.
09:55 AM, 26th Jan
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
I do apologise for inconvenience caused you we would request you contact us after few hours.
09:57 AM, 26th Jan
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F443651391574244&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3f4ca4c2e9654d14095c08d8c6c0fd4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477879470123622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qLBW2C9lk4zz0XaP%2BEduDfBV%2FaPl9bOY6VA7pShe3%2FM%3D&reserved=0>

2014493:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C3f4ca4c2e9654d14095c08d8c6c0fd4c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637477879470133580%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z9y380V2F%2BhVVpsxFCF9YsPOMcdSZhY08QW9Igs7CtM%3D&reserved=0>

2014493:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com