Subject: RE: Daily performance summary for Livesalesman team for 1st, February, 2021.
From: Deepak Devasia <[email-masked]>
To: Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, Ankit Arora <[email-masked]>
Date: Wed, 3 Feb 2021 04:31:35 +0000

Hi Niren,

How many agents are working for UAE ?

Also, why do we have so many open tickets ageing beyond 4 days.

Regards,
Deepak

From: Niren Dsouza <[email-masked]>
Sent: Tuesday, February 2, 2021 7:34 PM
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Subject: Daily performance summary for Livesalesman team for 1st, February, 2021.

External email sender, please take precaution.
Hi.
Please find below the daily performance summary for the LiveSalesman team for 1st February,2021.

  *   Total count of tickets:
Count of Ticket ID
Column Labels
Row Labels
HB LiveSalesman
HB-LSM-Followup
HB-LSM-WHATSAPP-NOACTION
HomeBox Instagram
HomeBox UAE
Grand Total
Abdulsaboor Jawid
5
1
28
1
35
Akram Taher Ahmed
4
35
39
Alka Pandey
5
2
11
13
31
Amir Aziz
3
39
42
Eslam Mohamed
1
45
46
Hatem Alqirshi
4
6
10
Mohammed Atiah
2
33
35
Mohd Adeel Akhter
1
4
16
21
Niren Dsouza
1
1
2
No Agent
6
1
7
Saurav Chakraborty
13
4
7
24
Tarish Ayubi
24
8
32
Grand Total
30
14
228
8
44
324

  *   Total Whatsapp chat report:
Agents
Total chats assigned
Total resolved
Abdulsaboor Jawid
41
43
Adeel Akhter
6
6
Akram Ahmed
56
55
Alka Pandey
28
26
Amir Aziz
56
55
Eslam Mohamed
76
76
Hatem Alqirshi
8
8
Mohammed Atiah
68
66
Niren Dsouza
1
1
Saurav Chakraborty
4
9
Tarish Ayubi
36
33
Grand Total
380
378

  *   Total count of ageing for Facebook:
Facebook
Ageing
Agents
0-2 days
3-4 days
Grand Total
Abdulsaboor Jawid
3
3
Alka Pandey
17
17
Hatem Alqirshi
1
1
Mohd Adeel Akhter
2
2
Niren Dsouza
1
1
Saurav Chakraborty
9
9
Grand Total
32
1
33

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Abdulsaboor Jawid
2
2
Akram Taher Ahmed
6
2
1
9
Alka Pandey
4
1
1
6
Amir Aziz
4
1
2
7
Eslam Mohamed
4
1
5
Hatem Alqirshi
3
3
Ibrahem Mahmoud
3
2
1
1
7
Mohammed Atiah
6
1
1
2
10
Mohd Adeel Akhter
2
2
Niren Dsouza
1
1
No Agent
1
1
2
Saurav Chakraborty
1
1
Tarish Ayubi
3
3
Grand Total
37
9
4
6
2
58

Please feel free to reach out for any further clarifications.
Thanks and regards
Niren D'Souza
Team Manager
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