Subject: Daily performance summary for Livesalesman team for 1st, February, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Tue, 2 Feb 2021 08:34:19 -0700 (MST)

Hi. 
Please find below the daily performance summary for the LiveSalesman team for 1st February,2021. 

    * Total count of tickets: 
Count of Ticket ID 	Column Labels 					
Row Labels 	HB LiveSalesman 	HB-LSM-Followup 	HB-LSM-WHATSAPP-NOACTION 	HomeBox Instagram 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 	5 	1 	28 		1 	35 
Akram Taher Ahmed 		4 	35 			39 
Alka Pandey 	5 	2 	11 		13 	31 
Amir Aziz 		3 	39 			42 
Eslam Mohamed 		1 	45 			46 
Hatem Alqirshi 			4 		6 	10 
Mohammed Atiah 		2 	33 			35 
Mohd Adeel Akhter 		1 	4 		16 	21 
Niren Dsouza 	1 		1 			2 
No Agent 	6 			1 		7 
Saurav Chakraborty 	13 		4 	7 		24 
Tarish Ayubi 			24 		8 	32 
Grand Total 	30 	14 	228 	8 	44 	324 

    * Total Whatsapp chat report: 
Agents 	Total chats assigned 	Total resolved 
Abdulsaboor Jawid 	41 	43 
Adeel Akhter 	6 	6 
Akram Ahmed 	56 	55 
Alka Pandey 	28 	26 
Amir Aziz 	56 	55 
Eslam Mohamed 	76 	76 
Hatem Alqirshi 	8 	8 
Mohammed Atiah 	68 	66 
Niren Dsouza 	1 	1 
Saurav Chakraborty 	4 	9 
Tarish Ayubi 	36 	33 
Grand Total 	380 	378 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 		
Agents 	0-2 days 	3-4 days 	Grand Total 
Abdulsaboor Jawid 	3 		3 
Alka Pandey 	17 		17 
Hatem Alqirshi 		1 	1 
Mohd Adeel Akhter 	2 		2 
Niren Dsouza 	1 		1 
Saurav Chakraborty 	9 		9 
Grand Total 	32 	1 	33 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	2 					2 
Akram Taher Ahmed 	6 	2 		1 		9 
Alka Pandey 	4 	1 			1 	6 
Amir Aziz 	4 	1 	2 			7 
Eslam Mohamed 	4 	1 				5 
Hatem Alqirshi 	3 					3 
Ibrahem Mahmoud 	3 	2 	1 	1 		7 
Mohammed Atiah 	6 	1 	1 	2 		10 
Mohd Adeel Akhter 	2 					2 
Niren Dsouza 					1 	1 
No Agent 		1 		1 		2 
Saurav Chakraborty 				1 		1 
Tarish Ayubi 	3 					3 
Grand Total 	37 	9 	4 	6 	2 	58 

Please feel free to reach out for any further clarifications. 
Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]