Subject: Daily performance summary for Livesalesman team for 31st January,2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 1 Feb 2021 10:14:11 -0700 (MST)

Hi. 
I hope this finds you well. 
Please find attached the daily performance reports for the Livesalesman team for Sunday, 31st January,2021. 

    * Total tickets created : 
Total tickets created 	Groups 				
Agents 	HB LiveSalesman 	HB-LSM-Followup 	HB-LSM-WHATSAPP-NOACTION 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 				1 	1 
Akram Taher Ahmed 		1 	49 		50 
Ali Mohamed Ahmed 				2 	2 
Alka Pandey 	13 		23 	5 	41 
Amir Aziz 		1 	13 	5 	19 
Eslam Mohamed 		3 	51 		54 
Hatem Alqirshi 				2 	2 
Ibrahem Mahmoud 			29 		29 
Khaled Hegazy 				1 	1 
maen suhil alawneh 			1 		1 
Mohammed Atiah 		1 	50 		51 
Mohd Adeel Akhter 	13 		20 	12 	45 
Saurav Chakraborty 	1 				1 
Taima Zeid 			1 		1 
Tarish Ayubi 		1 	22 	20 	43 
Grand Total 	27 	7 	259 	48 	341 

    * Total Whatsapp conversation report 
Agents 	Total chats assigned 	Total resolved 
Adeel Akhter 	23 	26 
Akram Ahmed 	62 	62 
Alka Pandey 	47 	41 
Amir Aziz 	27 	27 
Eslam Mohamed 	72 	71 
Ibrahem Mahmoud 	95 	93 
Mohammed Atiah 	73 	74 
Tarish Ayubi 	30 	27 
Grand Total 	429 	421 

    * Total Facebook ageing 
Facebook tickets 	Count of ageing 		
Agents 	0-2 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	2 		2 
Alka Pandey 	8 		8 
Hatem Alqirshi 	1 		1 
Mohd Adeel Akhter 	5 	1 	6 
Niren Dsouza 	1 		1 
No Agent 	2 		2 
Saurav Chakraborty 	8 		8 
Grand Total 	27 	1 	28 

    * 
Count of ageing for Whatsapp 

Total tickets 	Column Labels 				
Row Labels 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	1 	1 				2 
Akram Taher Ahmed 	7 		1 			8 
Alka Pandey 	2 	1 				3 
Amir Aziz 	4 	1 	2 			7 
Eslam Mohamed 	5 					5 
Ibrahem Mahmoud 	1 	2 	1 	1 		5 
Mohammed Atiah 	5 	2 	6 	1 		14 
Mohd Adeel Akhter 	1 					1 
No Agent 	1 		1 		1 	3 
Saurav Chakraborty 			1 			1 
Tarish Ayubi 	2 					2 
Grand Total 	29 	7 	12 	2 	1 	51 

Please feel free to reach out for any clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]