Subject: Waiting on Customer tickets to be actioned
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Mon, 1 Feb 2021 09:08:47 -0700 (MST)

Everyone working on emails : 

    * All emails that you send to a customer where you set the status to "Waiting on customer" , add in this one line at the bottom as displayed in the screenshot: 

(This case will be automatically closed if no response is received within the next 24 hours.) 

After this, within 24 hours, please go back to your tickets and close all tickets that are waiting on customer for more than 24 hours after the 2nd response. 

Niren D'Souza 
Team Manager 
[email-masked]