Subject: Re: Daily performance summary for Livesalesman team for 29th January,2021
From: Niren Dsouza <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: deepak devasia <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 30 Jan 2021 08:20:30 -0700 (MST)

Hi. 
I've attached the excel sheet with the count of ageing. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "deepak devasia" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Saturday, January 30, 2021 8:09:16 PM 
Subject: RE: Daily performance summary for Livesalesman team for 29th January,2021 

Hi Niren, 

Request you to share the excel sheet so that we action the ageing tickets. 

From: Niren Dsouza <[email-masked]> 
Sent: Saturday, January 30, 2021 6:34 PM 
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]> 
Subject: Daily performance summary for Livesalesman team for 29th January,2021 

External email sender, please take precaution. 

Good evening. 

I hope this finds you well. 

Please find attached the reports for the LiveSalesman team for the 29th, January, 2021. 

    * Total tickets created across streams : 

Total tickets created 	

Group 					

Agents 	

HB LiveSalesman 	

Whatsapp open 	

Whatsapp resolved 	

HomeBox Instagram 	

HomeBox UAE 	

Grand Total 

Abdulsaboor Jawid 					

8 	

8 

Akram Taher Ahmed 		

2 	

38 			

40 

Alka Pandey 	

2 					

2 

Amir Aziz 			

7 			

7 

Eslam Mohamed 		

1 	

49 			

50 

Hatem Alqirshi 	

7 		

13 		

5 	

25 

Ibrahem Mahmoud 			

55 			

55 

Khaled Hegazy 					

1 	

1 

Mohammed Atiah 		

2 	

59 			

61 

Mohd Adeel Akhter 	

2 		

5 		

8 	

15 

Niren Dsouza 	

1 			

15 		

16 

No Agent 	

2 	

1 				

3 

Radhika Jawle 					

1 	

1 

Rand abdelrahman sadeh 					

1 	

1 

Saurav Chakraborty 	

8 		

8 			

16 

Grand Total 	

22 	

6 	

234 	

15 	

24 	

301 

    * Total Whatsapp conversations: 

Row Labels 	

29-01-2021 

Total Whatsapp chats assigned 	

352 

Total Whatsapp chats resolved 	

333 

    * Count of ageing for Facebook 

Facebook tickets 	

Ageing 			

Agents 	

0-2 days 	

3-4 days 	

7-10 days 	

Grand Total 

Abdulsaboor Jawid 	

2 			

2 

Alka Pandey 	

5 			

5 

Hatem Alqirshi 	

2 	

1 		

3 

Mohd Adeel Akhter 	

1 	

1 	

1 	

3 

Saurav Chakraborty 	

12 			

12 

Tarish Ayubi 	

5 			

5 

Grand Total 	

27 	

2 	

1 	

30 

    * Count of ageing for Whatsapp 

Whatsapp 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Abdulsaboor Jawid 	

2 					

2 

Akram Taher Ahmed 	

4 	

2 	

1 			

7 

Alka Pandey 	

1 					

1 

Amir Aziz 	

1 	

2 	

1 	

3 		

7 

Eslam Mohamed 	

1 	

1 				

2 

Ibrahem Mahmoud 	

2 	

1 				

3 

Mohammed Atiah 	

4 	

6 	

1 			

11 

Mustehsan Siddiqui 					

1 	

1 

Niren Dsouza 					

1 	

1 

No Agent 	

1 	

1 			

1 	

3 

Saurav Chakraborty 		

1 				

1 

Tarish Ayubi 	

1 					

1 

Grand Total 	

17 	

14 	

3 	

3 	

3 	

40 

    * Count of ageing for emails 

HomeBox UAE 	

Ageing 	

	

	

Agents 	

0-2 days 	

3-4 days 	

7-10 days 	

+15 days 	

Grand Total 

Abdulsaboor Jawid 	

16 	

1 	

2 		

19 

Alka Pandey 	

6 	

3 		

3 	

12 

Amir Aziz 	

8 	

5 	

1 	

3 	

17 

Hatem Alqirshi 	

6 		

1 		

7 

Mohammed Atiah 				

1 	

1 

Mohd Adeel Akhter 	

4 				

4 

Tarish Ayubi 	

4 	

4 			

8 

Grand Total 	

44 	

13 	

4 	

7 	

68 

Please feel free to reach out for any clarifications. 

Regards 

Niren D'Souza 

Team Manager 

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