Subject: RE: Daily performance summary for Livesalesman team for 29th January,2021
From: Murtaza Kutiyanawala <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Deepak Devasia <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 30 Jan 2021 14:39:16 +0000

Hi Niren,

Request you to share the excel sheet so that we action the ageing tickets.

From: Niren Dsouza <[email-masked]>
Sent: Saturday, January 30, 2021 6:34 PM
To: Deepak Devasia <[email-masked]>; saurabh <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Daily performance summary for Livesalesman team for 29th January,2021

External email sender, please take precaution.
Good evening.
I hope this finds you well.
Please find attached the reports for the LiveSalesman team for the 29th, January, 2021.

  *   Total tickets created across streams :
Total tickets created
Group
Agents
HB LiveSalesman
Whatsapp open
Whatsapp resolved
HomeBox Instagram
HomeBox UAE
Grand Total
Abdulsaboor Jawid
8
8
Akram Taher Ahmed
2
38
40
Alka Pandey
2
2
Amir Aziz
7
7
Eslam Mohamed
1
49
50
Hatem Alqirshi
7
13
5
25
Ibrahem Mahmoud
55
55
Khaled Hegazy
1
1
Mohammed Atiah
2
59
61
Mohd Adeel Akhter
2
5
8
15
Niren Dsouza
1
15
16
No Agent
2
1
3
Radhika Jawle
1
1
Rand abdelrahman sadeh
1
1
Saurav Chakraborty
8
8
16
Grand Total
22
6
234
15
24
301

  *   Total Whatsapp conversations:
Row Labels
29-01-2021
Total Whatsapp chats assigned
352
Total Whatsapp chats resolved
333

  *   Count of ageing for Facebook
Facebook tickets
Ageing
Agents
0-2 days
3-4 days
7-10 days
Grand Total
Abdulsaboor Jawid
2
2
Alka Pandey
5
5
Hatem Alqirshi
2
1
3
Mohd Adeel Akhter
1
1
1
3
Saurav Chakraborty
12
12
Tarish Ayubi
5
5
Grand Total
27
2
1
30

  *   Count of ageing for Whatsapp
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Abdulsaboor Jawid
2
2
Akram Taher Ahmed
4
2
1
7
Alka Pandey
1
1
Amir Aziz
1
2
1
3
7
Eslam Mohamed
1
1
2
Ibrahem Mahmoud
2
1
3
Mohammed Atiah
4
6
1
11
Mustehsan Siddiqui
1
1
Niren Dsouza
1
1
No Agent
1
1
1
3
Saurav Chakraborty
1
1
Tarish Ayubi
1
1
Grand Total
17
14
3
3
3
40

  *   Count of ageing for emails
HomeBox UAE
Ageing

Agents
0-2 days
3-4 days
7-10 days
+15 days
Grand Total
Abdulsaboor Jawid
16
1
2
19
Alka Pandey
6
3
3
12
Amir Aziz
8
5
1
3
17
Hatem Alqirshi
6
1
7
Mohammed Atiah
1
1
Mohd Adeel Akhter
4
4
Tarish Ayubi
4
4
8
Grand Total
44
13
4
7
68

Please feel free to reach out for any clarifications.

Regards
Niren D'Souza
Team Manager
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