Subject: Daily performance summary for Livesalesman team for 29th January,2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Date: Sat, 30 Jan 2021 07:33:36 -0700 (MST)

Good evening. 
I hope this finds you well. 
Please find attached the reports for the LiveSalesman team for the 29th, January, 2021. 

    * Total tickets created across streams : 
Total tickets created 	Group 					
Agents 	HB LiveSalesman 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	HomeBox UAE 	Grand Total 
Abdulsaboor Jawid 					8 	8 
Akram Taher Ahmed 		2 	38 			40 
Alka Pandey 	2 					2 
Amir Aziz 			7 			7 
Eslam Mohamed 		1 	49 			50 
Hatem Alqirshi 	7 		13 		5 	25 
Ibrahem Mahmoud 			55 			55 
Khaled Hegazy 					1 	1 
Mohammed Atiah 		2 	59 			61 
Mohd Adeel Akhter 	2 		5 		8 	15 
Niren Dsouza 	1 			15 		16 
No Agent 	2 	1 				3 
Radhika Jawle 					1 	1 
Rand abdelrahman sadeh 					1 	1 
Saurav Chakraborty 	8 		8 			16 
Grand Total 	22 	6 	234 	15 	24 	301 

    * Total Whatsapp conversations: 
Row Labels 	29-01-2021 
Total Whatsapp chats assigned 	352 
Total Whatsapp chats resolved 	333 

    * Count of ageing for Facebook 
Facebook tickets 	Ageing 			
Agents 	0-2 days 	3-4 days 	7-10 days 	Grand Total 
Abdulsaboor Jawid 	2 			2 
Alka Pandey 	5 			5 
Hatem Alqirshi 	2 	1 		3 
Mohd Adeel Akhter 	1 	1 	1 	3 
Saurav Chakraborty 	12 			12 
Tarish Ayubi 	5 			5 
Grand Total 	27 	2 	1 	30 

    * Count of ageing for Whatsapp 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	2 					2 
Akram Taher Ahmed 	4 	2 	1 			7 
Alka Pandey 	1 					1 
Amir Aziz 	1 	2 	1 	3 		7 
Eslam Mohamed 	1 	1 				2 
Ibrahem Mahmoud 	2 	1 				3 
Mohammed Atiah 	4 	6 	1 			11 
Mustehsan Siddiqui 					1 	1 
Niren Dsouza 					1 	1 
No Agent 	1 	1 			1 	3 
Saurav Chakraborty 		1 				1 
Tarish Ayubi 	1 					1 
Grand Total 	17 	14 	3 	3 	3 	40 

    * Count of ageing for emails 
HomeBox UAE 	Ageing 				
Agents 	0-2 days 	3-4 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	16 	1 	2 		19 
Alka Pandey 	6 	3 		3 	12 
Amir Aziz 	8 	5 	1 	3 	17 
Hatem Alqirshi 	6 		1 		7 
Mohammed Atiah 				1 	1 
Mohd Adeel Akhter 	4 				4 
Tarish Ayubi 	4 	4 			8 
Grand Total 	44 	13 	4 	7 	68 

Please feel free to reach out for any clarifications. 

Regards 
Niren D'Souza 
Team Manager 
[email-masked]