Subject: Refund not processed Order # 9618600095
From: Radhika Jawle <[email-masked]>
To: Anton Dilshan <[email-masked]>, Soundar Rajan <[email-masked]>, Abdul Rasheed <[email-masked]>, Homebox Delivery <[email-masked]>, Subhash Jangir <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Arivazhagan Ramanathan <[email-masked]>, Saurav Chakraborty <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Thu, 28 Jan 2021 08:12:35 +0000

Hi @Anton Dilshan<mailto:[email-masked]>,

Please be informed that Aster Study Desk was not delivered to the customer. There is no RMA for the it. Customer is following up for refund.

@Subhash Jangir<mailto:[email-masked]> Kindly check and update on urgent basis.

Thanks & Regards,
[DFBA450F]

From: Home Box <[email-masked]>
Sent: Thursday, January 21, 2021 12:12 PM
To: Anton Dilshan <[email-masked]>; Soundar Rajan <[email-masked]>; Abdul Rasheed <[email-masked]>; Homebox Delivery <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#2005229] - Returns

External email sender, please take precaution.
Hi Team,

Order 9618600095
CRM 2451190
Cust complaining to return the chair since the study desk been cancelled as not available at the warehouse.

Please take a look at ticket #2005229<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2005229&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C70d537e144e54a17b1c208d8bde4364c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637468135157292192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U%2F%2BodTffhmQkqhi%2BUnvsVOBq6Fsaw6rO6P1pl0pgpos%3D&reserved=0> raised by Samee Ansari ([email-masked]<mailto:[email-masked]>).
Thanks & Regards
On Thu, 21 Jan at 11:35 AM , Samee Ansari <[email-masked]<mailto:[email-masked]>> wrote:
You can send your team, inspect the item and it is damaged in any way. I will keep it.
If not, take it with you as it was ordered to be with the Aster study desk. I have a useless chair without a desk and I'm being forced to pay AED 100 for furniture order which has not been delivered completely.

On Thu, Jan 21, 2021 at 11:32 AM A.Samee Ansari <[email-masked]<mailto:[email-masked]>> wrote:
Hello friend,

How does it make sense to pay AED 100 delivery charges for an item that is priced at AED 55?

If you're specifying policies, what is the policy for initiating a refund for a damaged item? Is it 3 months?
I returned the item on the same day. Then why is it taking so much time?

The chair was ordered in addition to the damaged Aster desk and I paid the delivery fee for both items. If the return or refund for the damaged item was pending at your side, why should I bear the charges?

On Thu, Jan 21, 2021 at 11:26 AM Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Samee Ansari,

We apologize as per the policy we do not have return for furniture items you may check our policy:
We do not accept:
- Products damaged by misuse or showing signs of wear, even if they are still under warranty.
- Products that have been used, altered, assembled or installed, unless they are defective.
- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included the invoice as well as all the accessories, promotional gifts and warranty cards that came with your order.

https://helpae.homeboxstores.com/en/support/solutions/folders/44001185948#<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpae.homeboxstores.com%2Fen%2Fsupport%2Fsolutions%2Ffolders%2F44001185948%23&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C70d537e144e54a17b1c208d8bde4364c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637468135157292192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fX3X5NUeop2gvBb2Umzbnsnsf%2Br5ANuEgbe5HkdNtI8%3D&reserved=0>

Thanks & Regards
Your Friends
The Support Team

--

Regards,
A.Samee Ansari

--

Regards,
A.Samee Ansari

2005229:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com