Subject: Re: Daily performance summary for Livesalesman team for 26th January,2021
From: Saurabh Dadu <[email-masked]>
To: Niren HB LSM Dsouza <[email-masked]>
Date: Wed, 27 Jan 2021 16:10:46 +0000

Thanks Niren!

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Niren Dsouza <[email-masked]>
Sent: 27 January 2021 9:32 PM
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Saurav Chakraborty HB LSM <[email-masked]>
Subject: Daily performance summary for Livesalesman team for 26th January,2021

Hi.
Greetings of the day.
Please find attached the daily summary of the Livesalesman team for yesterday, 26th, January,2021.

  *   Facebook tickets created.

Facebook tickets        Total tickets
Abdulsaboor Jawid       2
Amir Aziz       2
Hatem Alqirshi  1
Mohd Adeel Akhter       4
No Agent        2
Saurav Chakraborty      1
Grand Total     12

  *   Whatsapp chats assigned

Total Whatsapp chats    Total chats assigned    Total chats resolved
26-01-2021      231     216
Grand Total     231     216

  *   Instagram tickets created

Instagram tickets       Total tickets created
Saurav Chakraborty      12
Grand Total     12

  *   Emails replied

Agents  Total emails replied
Abdulsaboor Jawid       14
Ali Mohamed Ahmed       8
Alka Pandey     8
Hatem Alqirshi  5
Khaled Hegazy   2
No Agent        12
Radhika Jawle   3
Saurav Chakraborty      1
Tarish Ayubi    13
Grand Total     66

________________________________

  *   Total breakup of Whatsapp chats.

HB Chat Type    Reason Category Sub Reason      Total
Customer Services       Delivery Related        Day of Delivery - Status        2
Customer Services       Delivery Related        Delayed Delivery (Furniture)    1
Customer Services       Delivery Related        Delayed Delivery (HH)   1
Customer Services       Delivery Related        Delivery Status 21
Customer Services       Delivery Related        Partial Delivery        3
Customer Services       Delivery Related        Reschedule Delivery     3
Customer Services       Product Complaint       Complaint within Warranty       3
Customer Services       Refunds and Cancelations        Cancelation     6
Customer Services       Refunds and Cancelations        Refund for Other reason 2
Customer Services       Refunds and Cancelations        Refunds after Return    7
Customer Services       Refunds and Cancelations        Return Request Initiation       4
No Answer       No Answer       No Answer       6
PreSales        Other Enquiry   Offers  1
PreSales        Other Enquiry   Payment Methods 2
PreSales        Other Enquiry   Promo Code      2
PreSales        Other Enquiry   Store Availability      3
PreSales        Other Enquiry   Store Location  4
PreSales        Other Enquiry   Using Shukran Points    4
PreSales        Other Enquiry   Website/App Issues      2
PreSales        Policy Related  Delivery Cost   4
PreSales        Policy Related  Delivery Time   5
PreSales        Policy Related  Return Policy   1
PreSales        Product Related Product Specification   50
Grand Total                     137

  *   Count of ageing for Facebook tickets

Facebook tickets        Ageing
Agents  0-2 days        5-6 days        Grand Total
Abdulsaboor Jawid       6               6
Amir Aziz       3               3
Hatem Alqirshi  1               1
Mohd Adeel Akhter       8       1       9
Niren Dsouza    1               1
Saurav Chakraborty      3               3
Grand Total     22      1       23

  *   Count of ageing for Whatsapp tickets

Whatsapp tickets        Ageing
Agents  0-2 days        3-4 days        7-10 days       +15 days        Grand Total
Abdulsaboor Jawid       1                               1
Akram Taher Ahmed       3                               3
Amir Aziz       9                               9
Eslam Mohamed   1                               1
Hatem Alqirshi                  1               1
Ibrahem Mahmoud 1       1                       2
Mohammed Atiah  8                               8
Mohd Adeel Akhter       1                               1
Niren Dsouza                            2       2
No Agent        1               1       2       4
Saurav Chakraborty      1                               1
Tarish Ayubi    1                       1       2
Grand Total     27      1       2       5       35

Please feel free to reach out for any clarifications.
Thanks and regards
Niren D'Souza
Team Manager
[email-masked]