Subject: Daily performance summary for Livesalesman team for 26th January,2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Saurav Chakraborty <[email-masked]>
Date: Wed, 27 Jan 2021 09:02:22 -0700 (MST)

Hi. 
Greetings of the day. 
Please find attached the daily summary of the Livesalesman team for yesterday, 26th, January,2021. 

    * Facebook tickets created . 
Facebook tickets 	Total tickets 
Abdulsaboor Jawid 	2 
Amir Aziz 	2 
Hatem Alqirshi 	1 
Mohd Adeel Akhter 	4 
No Agent 	2 
Saurav Chakraborty 	1 
Grand Total 	12 

    * Whatsapp chats assigned 

Total Whatsapp chats 	Total chats assigned 	Total chats resolved 
26-01-2021 	231 	216 
Grand Total 	231 	216 

    * Instagram tickets created 
Instagram tickets 	Total tickets created 
Saurav Chakraborty 	12 
Grand Total 	12 

    * Emails replied 
Agents 	Total emails replied 
Abdulsaboor Jawid 	14 
Ali Mohamed Ahmed 	8 
Alka Pandey 	8 
Hatem Alqirshi 	5 
Khaled Hegazy 	2 
No Agent 	12 
Radhika Jawle 	3 
Saurav Chakraborty 	1 
Tarish Ayubi 	13 
Grand Total 	66 

    * Total breakup of Whatsapp chats. 

HB Chat Type 	Reason Category 	Sub Reason 	Total 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	1 
Customer Services 	Delivery Related 	Delayed Delivery (HH) 	1 
Customer Services 	Delivery Related 	Delivery Status 	21 
Customer Services 	Delivery Related 	Partial Delivery 	3 
Customer Services 	Delivery Related 	Reschedule Delivery 	3 
Customer Services 	Product Complaint 	Complaint within Warranty 	3 
Customer Services 	Refunds and Cancelations 	Cancelation 	6 
Customer Services 	Refunds and Cancelations 	Refund for Other reason 	2 
Customer Services 	Refunds and Cancelations 	Refunds after Return 	7 
Customer Services 	Refunds and Cancelations 	Return Request Initiation 	4 
No Answer 	No Answer 	No Answer 	6 
PreSales 	Other Enquiry 	Offers 	1 
PreSales 	Other Enquiry 	Payment Methods 	2 
PreSales 	Other Enquiry 	Promo Code 	2 
PreSales 	Other Enquiry 	Store Availability 	3 
PreSales 	Other Enquiry 	Store Location 	4 
PreSales 	Other Enquiry 	Using Shukran Points 	4 
PreSales 	Other Enquiry 	Website/App Issues 	2 
PreSales 	Policy Related 	Delivery Cost 	4 
PreSales 	Policy Related 	Delivery Time 	5 
PreSales 	Policy Related 	Return Policy 	1 
PreSales 	Product Related 	Product Specification 	50 
Grand Total 			137 

    * Count of ageing for Facebook tickets 
Facebook tickets 	Ageing 		
Agents 	0-2 days 	5-6 days 	Grand Total 
Abdulsaboor Jawid 	6 		6 
Amir Aziz 	3 		3 
Hatem Alqirshi 	1 		1 
Mohd Adeel Akhter 	8 	1 	9 
Niren Dsouza 	1 		1 
Saurav Chakraborty 	3 		3 
Grand Total 	22 	1 	23 

    * Count of ageing for Whatsapp tickets 
Whatsapp tickets 	Ageing 				
Agents 	0-2 days 	3-4 days 	7-10 days 	+15 days 	Grand Total 
Abdulsaboor Jawid 	1 				1 
Akram Taher Ahmed 	3 				3 
Amir Aziz 	9 				9 
Eslam Mohamed 	1 				1 
Hatem Alqirshi 			1 		1 
Ibrahem Mahmoud 	1 	1 			2 
Mohammed Atiah 	8 				8 
Mohd Adeel Akhter 	1 				1 
Niren Dsouza 				2 	2 
No Agent 	1 		1 	2 	4 
Saurav Chakraborty 	1 				1 
Tarish Ayubi 	1 			1 	2 
Grand Total 	27 	1 	2 	5 	35 

Please feel free to reach out for any clarifications. 
Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]