Subject: RE: [#2000927] - Conversation with ReemHassan
From: Radhika Jawle <[email-masked]>
To: Dipesh Regmi <[email-masked]>, Nisha Siddiqui <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Ashish Karini <[email-masked]>, Vaibhav Ohri <[email-masked]>, Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Date: Wed, 27 Jan 2021 10:16:03 +0000

Looping @Niren Dsouza<mailto:[email-masked]>

Thanks & Regards,
[DFBA450F]

From: Radhika Jawle
Sent: Wednesday, January 27, 2021 1:32 PM
To: Dipesh Regmi <[email-masked]>; Nisha Siddiqui <[email-masked]>; Sanjana Suresh <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Ashish Karini <[email-masked]>; Vaibhav Ohri <[email-masked]>; Home Box <[email-masked]>
Subject: RE: [#2000927] - Conversation with ReemHassan
Importance: High

Hi @Dipesh Regmi<mailto:[email-masked]>,

Please be informed that order was delivered on the villa 022 but in customer address its mentioned as Villa 220.

Kindly check and update.

Thanks & Regards,
[DFBA450F]

From: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 4:17 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2000927] - Conversation with ReemHassan

Hi Team,

Please find the POD of delivery.

Best Regards,
Dipesh Regmi
+971-526246726

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 11:36 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2000927] - Conversation with ReemHassan

Hi @Dipesh Regmi<mailto:[email-masked]>/ @Vaibhav Ohri<mailto:[email-masked]>,

Pls share POD.
From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 11:34 AM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Nisha Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2000927] - Conversation with ReemHassan

External email sender, please take precaution.
REMINDER 3

Hi Team,

Order number :9629331194
AWB : FP011721002391

Cust has a complaint that she did not receive the order and as per the tracking it is showing delivered. Kindly action asap.

Please take a look at ticket #2000927 raised by ReemHassan ().

Thanks & Regards,
The Support Team
On Fri, 22 Jan at 10:02 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #2000927<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2000927&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6d71fcfde66f4a00b72a08d8c1f438ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472601957257542%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tW8cHfjm8xW20d9LUwgIS89auAeP%2BvlvJvX2NmuVSd8%3D&reserved=0> raised by ReemHassan ().

REMINDER 2
Hi Team,
​
Order number :9629331194
AWB : FP011721002391

Cust has a complaint that she did not receive the order and as per the tracking it is showing delivered. Kindly action asap.
​
Please take a look at ticket #2000927<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2000927&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6d71fcfde66f4a00b72a08d8c1f438ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472601957267494%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GqqNYe6aTFwd1nVTGKjqWqAWKKy8GrMq%2BfjRL46LTpQ%3D&reserved=0> raised by ReemHassan ().

Thanks & Regards,
The Support Team
On Wed, 20 Jan at 2:53 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
ReemHassan
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png]
I am asking for any updates regarding my order??
02:33 PM, 20th Jan
Alka
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_e6c488bee7b5019a55333690d74a9d4a2dab51fb122e5fdc59c3f87fe791636f/img_1610530859031.png]
Hi ReemHassan , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.
02:34 PM, 20th Jan
Alka
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_e6c488bee7b5019a55333690d74a9d4a2dab51fb122e5fdc59c3f87fe791636f/img_1610530859031.png]
I've just checked the order. We've already escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.
02:42 PM, 20th Jan
Alka
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_e6c488bee7b5019a55333690d74a9d4a2dab51fb122e5fdc59c3f87fe791636f/img_1610530859031.png]
Is there anything else I can assist you with today?
02:47 PM, 20th Jan
Alka
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_e6c488bee7b5019a55333690d74a9d4a2dab51fb122e5fdc59c3f87fe791636f/img_1610530859031.png]
Please feel free to come back and chat with us if you have any queries in the future.
02:53 PM, 20th Jan
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F442967139502734&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7C6d71fcfde66f4a00b72a08d8c1f438ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637472601957277449%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=07UJmur2Hhhw2r8zLMQVOp5nO2lJxARidTPLgs%2FB4ME%3D&reserved=0>

2000927:1125156
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