Subject: Daily pending/chat report for Livesalesman team for 25th January,2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, Saurav Chakraborty <[email-masked]>
Date: Tue, 26 Jan 2021 07:24:58 -0700 (MST)

Hi. 
Please find appended below the reports for the various streams handled by the LiveSalesman team for yesterday,25th,January,2021. 

    * Total Facebook tickets created . 
Facebook tickets 	Total tickets created 
Abdulsaboor Jawid 	7 
Mohd Adeel Akhter 	6 
Niren Dsouza 	3 
No Agent 	4 
Grand Total 	20 

    * Total Whatsapp tickets created. 
Row Labels 	Count of Agent 
Abdulsaboor Jawid 	8 
Akram Taher Ahmed 	20 
Alka Pandey 	1 
Eslam Mohamed 	22 
Ibrahem Mahmoud 	15 
Mohammed Atiah 	27 
Mohd Adeel Akhter 	1 
Niren Dsouza 	2 
No Agent 	16 
Saurav Chakraborty 	2 
Tarish Ayubi 	28 
Grand Total 	142 

    * Total Whatsapp chats assigned 
Total Whatsapp chats 	Total chats closed 	Total chats assigned 
25-01-2021 	218 	234 
Grand Total 	218 	234 

    * Total Whatsapp tickets pending with ageing 

Whatsapp tickets 	Ageing 					
Agents 	0-2 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Akram Taher Ahmed 	3 					3 
Amir Aziz 	5 		1 			6 
Eslam Mohamed 	1 					1 
Hatem Alqirshi 			1 			1 
Ibrahem Mahmoud 	2 					2 
Mohammed Atiah 	8 					8 
Mohd Adeel Akhter 	1 					1 
Niren Dsouza 				1 	2 	3 
No Agent 	2 	2 			2 	6 
Saurav Chakraborty 	1 					1 
Tarish Ayubi 	1 				2 	3 
Grand Total 	24 	2 	2 	1 	6 	35 

    * 
        * Pending Facebook tickets with ageing 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	5-6 days 	Grand Total 
Abdulsaboor Jawid 	1 			1 
Amir Aziz 	4 	1 		5 
Mohd Adeel Akhter 	17 		1 	18 
Niren Dsouza 	1 			1 
Saurav Chakraborty 	3 			3 
Grand Total 	26 	1 	1 	28 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]